Note: The job is a remote job and is open to candidates in USA. PANGEATWO is a recruiting company presenting an opportunity with a rapidly growing software company serving dental practices nationwide. The Account Manager will manage existing client relationships, communicate customer needs to internal technology teams, and help improve dental insurance verification workflows through software, automation, and process improvement.
Responsibilities
- Manage and nurture relationships with an established portfolio of dental practice clients
- Serve as the primary voice of the customer, clearly communicating client needs, challenges, and opportunities to the internal team
- Develop a strong understanding of client workflows, software capabilities, and insurance verification processes
- Work closely with clients to identify opportunities to improve efficiency, accuracy, and overall workflow
- Translate customer feedback and business needs into actionable requirements for the technology team
- Develop a working knowledge of the software and its capabilities, with the opportunity to make certain program and workflow adjustments with appropriate guidance and oversight
- Troubleshoot client questions and work collaboratively to identify effective solutions
- Monitor client satisfaction, adoption, and overall success
- Identify recurring issues or process gaps and recommend improvements
- Collaborate with leadership, account management, business development, and technical team members to continuously improve the customer experience
- Stay curious about emerging technology and identify ways automation can improve dental office operations
- Participate in daily team meetings to communicate priorities, progress, and goals
- Take ownership of assigned responsibilities while working independently in a fully remote environment
Skills
- Experience with insurance verification , preferably within a dental practice environment such as oral surgery, orthodontics, general dentistry, periodontics, or endodontics
- Strong understanding of dental office workflows and the role insurance verification plays in practice operations
- Technically curious with an interest in software, automation, and technology-driven solutions
- Comfortable learning new software and understanding how systems and processes work
- Strong problem-solving and critical-thinking abilities
- Excellent verbal and written communication skills
- Ability to translate customer needs into clear, actionable information for technical and non-technical team members
- Highly organized with strong attention to detail
- Self-motivated, disciplined, and capable of managing priorities independently
- Positive, collaborative attitude with a genuine desire to help clients succeed
- Comfortable working in a fast-paced, evolving environment where processes and responsibilities may continue to develop
- Must be located in the Eastern or Central Time Zone
Benefits
- Annual discretionary bonus
- 100% remote
- Flexible work schedule with a collaborative team environment
Company Overview