Note: The job is a remote job and is open to candidates in USA. ElevenLabs is an AI research and product company transforming how people interact with technology through AI voice, audio, and conversational products. The Account Manager will own customer success and commercial relationships across 100 to 200 corporate accounts, driving product adoption, cross-sell, renewals, and net revenue retention. The role also involves advising customers on technical product usage and building scalable account management systems and playbooks.
Responsibilities
- You will own the full commercial relationship and customer’s success across a book of 100 to 200 corporate accounts - the builders, founders, and product teams at companies up to 250 employees who are defining what AI-native experiences look, feel, and sound like. Your job is to make sure every one of them is getting real value, expanding into new products, and renewing with conviction
- This is a high-volume, high-impact role. You won't succeed by managing accounts one at a time - you'll build the systems, playbooks, and scaled motions that let you drive meaningful outcomes across a diverse book
- On the ground, you'll be in the product with customers - advising on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction before customers do
- You're the person who connects what's working technically to what's growing commercially and partnering closely with high growth accounts to help them achieve value
- You own NRR across your managed book of business, you drive cross-sell into ElevenLabs’ expanding product suite, and you lead renewals end to end
Skills
- Minimum 2 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products - you know what good looks like in a technical, fast-moving customer environment
- A track record of owning commercial outcomes: quota, renewals, cross-sell, and the full expansion motion from identifying the opportunity to closing it
- Comfortable managing a high-volume book of business with a systems mindset - you build playbooks and repeatable motions, not just individual relationships
- Hands-on familiarity with AI concepts, API integrations, and SDKs; you can hold a technical conversation with a developer or engineering team and earn their trust
- Experience using product usage data to stay ahead of your accounts - spotting health signals, identifying expansion opportunities, and getting in front of risk before it becomes churn
- Strong communicator who can move fluidly between a founder, a technical lead, and a procurement team in the same week
- This role is remote-first, so it can be executed from anywhere in the United States, however the ability to operate in ET, CT, MT, or PT timezones is required
- Experience in the voice AI, audio AI, or conversational AI space
- Experience selling or expanding into multiple products within a platform
Benefits
- Competitive on-target earnings structure with 70% base and 30% variable compensation.
- Variable compensation is paid on a quarterly basis.
- Accelerators for above-target net revenue retention performance.
- Professional development support through an annual discretionary stipend.
- Annual discretionary stipend to meet up with colleagues each year.
- Annual company offsite bringing the entire team together in a new location.
- Monthly co-working stipend for employees not located near one of the main hubs.
- Remote-first work arrangement, executable from anywhere in the United States.
Company Overview