Note: The job is a remote job and is open to candidates in USA. Everway is hiring a Core Account Manager to grow revenue across an existing portfolio of mid-market customers. The role develops account plans, expands product adoption through cross-selling and upselling, and coordinates with Customer Success and other teams to support customer outcomes and renewals.
Responsibilities
- Own expansion strategy and account plans across an assigned portfolio of existing mid-market customers
- Identify and progress cross-sell and upsell opportunities across Everway's Planning, Curriculum and AT solutions
- Deepen relationships with key stakeholders across schools, districts and educational organisations, identifying opportunities to increase product penetration and recurring revenue
- Coordinate with Customer Success on customer adoption and account-health signals to identify and time relevant expansion conversations
- Partner with the Renewal Rep to support renewal outcomes and develop appropriate commercial responses for at-risk accounts
- Manage expansion opportunities through the sales cycle, from discovery and qualification through proposal, negotiation and close
- Maintain accurate CRM records, pipeline information, forecasts and opportunity reporting across the assigned account portfolio
- Partner with Marketing, Customer Success, Finance, Legal, Product and Implementation teams to support customer outcomes and account growth
- Capture and communicate customer feedback, market intelligence and competitive insights to relevant internal teams
- Track progress against agreed expansion revenue, pipeline and activity targets, representing Everway at customer meetings, conferences, webinars and industry events as required
Skills
- 3+ years of account management, expansion sales or consultative sales experience in SaaS, EdTech or a related environment
- Demonstrated success growing revenue within an existing customer portfolio through cross-sell, upsell or account expansion
- Experience managing a portfolio of existing accounts and developing account plans to prioritise growth opportunities
- Experience managing commercial opportunities through a structured sales process from discovery through negotiation and close
- Consultative selling skills, with experience building relationships across multiple customer stakeholders
- Experience managing sales pipeline, forecasting and commercial reporting using CRM data
- Communicates clearly and effectively with customers, colleagues and stakeholders
- K-12, education or public-sector account management or sales experience, including an understanding of education funding cycles and purchasing processes
- Familiarity with MEDDPICC or a similar sales methodology
- Familiarity with CRM platforms such as Salesforce
- Experience using AI tools to support customer research, account planning, forecasting or workflow efficiency
Benefits
- Bonus opportunities
- Flexible work schedules
- Comprehensive health and wellness benefits
- Flexible time off plans
- Career growth through development programs
- A collaborative, innovative culture where your ideas matter
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