Note: The job is a remote job and is open to candidates in USA. Snapsheet provides cloud-based claims management, virtual vehicle appraisals, and loss and recovery services for insurance and related companies. The Account Manager - Appraisals will manage client relationships, develop account plans, identify revenue opportunities, support product adoption, and collaborate with internal teams to optimize the Appraisal Service for customers.
Responsibilities
- Own the relationships with target clients
- Build and execute account plans for your assigned accounts by understanding key decision makers, org charts, product utilization and new revenue opportunity
- Act as a strategic partner to your clients - deeply understanding where opportunities and friction exists and by partnering with them to implement or tune Snapsheet’s offering
- Act as a SME for the Snapsheet Appraisal Service offering understanding where and how we drive value for each customer
- Collaborate with internal Stakeholders to introduce new products to existing clients where applicable
- Manage ongoing client communication including regularly scheduled meetings/calls and provide exceptional follow up, written reports and presentation
- Analyze and develop strategies to increase user-level and enterprise-wide adoption
- Review learning and education plans to ensure customers with low usage are provided with additional training/education to fully optimize usage of Snapsheet Products
- Document communication with users and accounts accurately and in a timely manner via system tools. Ensure that issues are escalated appropriately to appropriate internal departments and management
- Regularly review and analyze data identifying the most relevant and impactful quantitative results to add value and insight to your clients business
Skills
- 3+ years in sales or account management within the insurance industry
- Strong understanding of auto insurance claims
- Demonstrated success building and maintaining client relationships, delivering results, and anticipating roadblocks
- Track record of communicating compelling value propositions and educating customers on new technology and services
- Experience implementing internal process improvements
- Strong data analysis and reporting skills
- Proficiency with Salesforce
- Excellent organizational and time management skills
- Experience in claims operations
- Background in insurtech, insurance carriers, or fintech
Benefits
- Remote working environment
- Flexible PTO policy
- Casual dress code
- Mentorship programs
- 1-on-1 management
- Promote when ready culture
- Quarterly internal promotion opportunities
- Goal setting sessions
- Celebrations just because
- Yearly in-person and remote events
- Snapsheet Swag
- Employee Resource Groups
- Two robust medical plans through Blue Cross Blue Shield
- HSA contributions when enrolled in the high-deductible health plan
- Two dental plans
- One vision plan
- Company-paid Short Term Disability
- Company-paid Long Term Disability
- Company-paid Life Insurance
- Voluntary Accident Insurance
- Voluntary Hospital Indemnity
- Voluntary Critical Illness insurance
- Voluntary Legal Assistance
- 401(k) with a 4% company match
- Employee Assistance Program (EAP) with 6 sessions per life incident
- 7.5 company-observed holidays
- In-person connection points throughout the year, including the annual Summit and Roadshows
- Snapsheet SWAG and surprise mailers
- Career growth and learning opportunities
- Health and wellness campaigns
- Annual bonus incentives
Company Overview