Note: The job is a remote job and is open to candidates in USA. USPack is hiring an entry-level Operations Coordinator to coordinate delivery operations for Life Science clients and help ensure company and customer goals are met. The role monitors routes and dispatch, communicates with customers and independent contractors, supports contractor contracting, and completes service reports and administrative paperwork.
Responsibilities
- Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and that routes run on time
- Create route pursuant to customer requirements. Ensure IC that accepted dispatch provides the delivery services, and communicate changes to dispatch department and IC’s as needed
- Monitor dispatch board to ensure customer requested delivery times are being met
- Communicate any delays and/or problems to the customer and dispatch department
- Ensure IC’s are providing services in the vehicle type requested by the customer
- Ensure compliance with IC log in process and EC-mobile
- Work directly with IC’s to assist with issues they may encounter while under dispatch
- Assist in arranging for STAT coverage for customers, as needed
- When necessary, will restructure routes as requested by the customer, to ensure on-time execution
- Ensure IC’s are providing contracted delivery services in compliance with customer regulations
- Assist with contracting of IC’s as needed
- Complete daily service reports as required by the customer
- Create and process administrative reports and paperwork as directed
- Follow up with IC’s to ensure their paperwork is up to date, as needed
- Ensure IC’s are providing services in a uniform shirt with visible ID badge, as required by customers for identification and security purposes
- Perform other duties as assigned
Skills
- Basic MS Office Programs (Outlook, Excel, and Word) experience required
- Proactive and resourceful
- Ability to work effectively in a fast-paced environment
- Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven
- Must maintain valid driver's license
- College Degree or a High School Diploma with equivalent combination of education and experience
- Employees assigned to support Life Science customer(s) must successfully complete a TSA Security Threat Assessment and all required TSA security training prior to performing any function involving unescorted access to regulated cargo, and must obtain and maintain all required Life Science certifications within ninety (90) days of hire
- Ability to develop and maintain meaningful business relationships with customers
- Six Sigma Green Belt Certification preferred
- Available to work extra hours, weekends, and holidays preferred
Benefits
- 401(K)
- Health Insurance
- Disability/Life Insurance
- Paid Time Off (PTO)
- Paid Holidays
- Hybrid work arrangement
Company Overview