Note: The job is a remote job and is open to candidates in USA. Jackson James is seeking an Account Manager to manage and grow an established portfolio of NetSuite clients. The role owns commercial relationships, renewals, retention, and expansion opportunities while collaborating with delivery and support teams and engaging senior finance and operations stakeholders.
Responsibilities
- Own the commercial relationship across an assigned portfolio of NetSuite clients
- Manage the full renewal lifecycle, typically engaging 90–120 days ahead of renewal
- Identify and develop upsell and expansion opportunities
- Build relationships with CFOs, Controllers, finance and operations leaders
- Identify at-risk accounts and develop recovery plans
- Work closely with delivery and support teams to protect client relationships
- Maintain accurate CRM records, account health and renewal information
- Track retention, renewal and expansion activity across the portfolio
Skills
- 3–5 years' experience in Account Management, Customer Success, Renewals or a similar SaaS / enterprise software environment
- Proven experience managing recurring-revenue client relationships
- Experience owning renewal and expansion conversations
- Comfortable working with senior finance and operations stakeholders
- Strong organisational and relationship-management skills
- Experience managing a high-volume client portfolio
- NetSuite experience or product knowledge
- Oracle Partner Network experience
Benefits
- Variable compensation linked to retention and expansion.
- Remote / hybrid flexibility across the US.
- Opportunity to manage and grow an established NetSuite client portfolio.
- Health and dental coverage, PTO and 401(k), subject to plan eligibility.
Company Overview