Note: The job is a remote job and is open to candidates in USA. DMD Systems Recovery is a certified B Corp focused on securely erasing data and extending the life of IT assets through reuse, refurbishment, and responsible recycling. The Account Manager will retain and grow designated customer accounts, serve as the primary customer contact, resolve issues, identify additional service opportunities, and improve IT asset disposition programs through data-driven insights and cross-functional collaboration.
Responsibilities
- Customer Retention & Relationship Management: Serve as the primary point of contact for assigned accounts, ensuring customer satisfaction, retention, and loyalty through proactive communication, issue resolution, and quality assurance of deliverables
- Strategic Planning & Business Development: Develop and implement tailored strategies to retain and expand accounts, identify new service opportunities, and present solutions that align with customer objectives
- Account Growth & Revenue Management: Drive account growth by identifying expansion opportunities, tracking revenue, managing sales pipelines, and optimizing account profitability through analysis of key performance indicators
- Business Reviews & Performance Reporting: Conduct regular business reviews (ABR/QBR), deliver actionable insights and performance metrics, and prepare detailed reports that demonstrate the value of ITAD services
- Cross-Functional Collaboration: Work closely with sales, operations, logistics, technical, and marketing teams to ensure successful delivery of solutions and support strategic initiatives
- Market Intelligence & Continuous Improvement: Stay informed about industry trends and competitors, contribute to process improvements, and foster innovation to enhance customer experience and operational efficiency
- Key Performance Indicators (KPIs): Achieve targets for customer retention, revenue growth, upsell/cross-sell conversions, timely and high-quality reporting, issue resolution efficiency, and service/process innovation
- Technology Tools: Comfortable adopting emerging AI tools (such as Microsoft Copilot) to automate routine work, synthesize information, create presentations, and improve decision-making
Skills
- Minimum of 2 years' experience in Account Management or a Client Success Role
- CRM, ERP, and Microsoft Office Suite competence required
- ITAD, Reverse Logistics, or Forward Logistics business experience preferred
- Experience, education, or interest in Sustainability, Environmental Science, or Recycling preferred
- Bachelor's degree in business administration preferred or equivalent combination of education and experience
Benefits
- Remote in the United States
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