Note: The job is a remote job and is open to candidates in USA. Right Rudder Marketing is a pilot-owned digital marketing agency focused on helping flight schools grow and scale. The Account Manager will nurture client relationships, develop marketing strategies, coordinate service delivery with internal teams, and support customer retention and growth.
Responsibilities
- Marketing Strategist : Understand the customers’ marketing needs and work with the operations team to deliver results. Developing strategies and plans for growing customers’ business. Being the expert and building Right Rudder Marketing’s authority to guide and help flight schools grow and scale
- Client Relationship Nurturing : Maintain regular communication with flight school owners and operators to ensure satisfaction, relay updates, and support retention strategies
- Administrative Efficiency : Handle light administrative tasks, including CRM updates, email correspondence, and calendar management, to keep operations running smoothly
- Marketing Delivery Collaboration: Partner with the operations team to ensure all customer needs are met and services are delivered high quality and on time
- Aviation Advocacy : Represent Right Rudder Marketing in client interactions, trade shows, and team initiatives, with opportunities to engage with the aviation community
Skills
- 3-5+ years of experience in customer service, client services, or account management
- Strong communication skills, with confidence handling phone-based interactions and building rapport with clients (experience with older, professional clients preferred)
- Marketing background and understanding of marketing strategy and tactics
- Professionalism when conducting video meetings with clients. Ability to go on camera to assist with marketing efforts
- Tech-savvy, with familiarity or ability to learn CRM tools (e.g., HubSpot, Salesforce, High Level) and basic office software
- Hustle and adaptability and being able to wear multiple hats in a fast growing agency
- Passion for aviation and willingness to learn how the flight school pilot training industry works (private pilot license or aviation exposure is a bonus, but not required)
Benefits
- Flexible schedule and remote office environment
- Career advancement opportunities, including growth into Senior Account Manager, Director of Accounts, or Operations Director, or opportunities in sales and marketing
- Annual in-person team meeting with flying, growth strategy, and deliverables execution
Company Overview