Note: The job is a remote job and is open to candidates in USA. Coursedog provides an Intelligent Academic Operations Platform for colleges and universities. The Account Manager will manage institutional relationships, drive renewals, upsells, adoption, and customer success, while collaborating with cross-functional teams and leveraging data and AI tools to support account growth.
Responsibilities
- Achieve company-issued sales quota via managing and owning renewals and upsells via full-cycle sales ownership
- Own upsell and expansion opportunities, guiding institutions along the Coursedog maturity curve to deepen adoption across academic operations
- Collaborate to drive custom solutions/demos for clients to build and cultivate 4X pipeline throughout the year
- Onsite travel to existing clients expected 25-40% throughout the year
- Deep understanding of our solutions and has the ability to demo to cross-functional users in the higher-ed industry
- Has the appetite to learn technology and the processes we are working to meet and achieve within the Coursedog platform
- Manage and grow relationships with various personas within each account to have a deep understanding of their internal processes, goals, and needs as you work to support and achieve what’s needed to drive successful buy-in and adoption of our products
- Own the full lifecycle of assigned institutional accounts, serving as the primary point of contact and trusted advisor to foster long-term relationships and drive customer success
- Understand clients' strategic goals, challenges, and pain points, and proactively offer tailored solutions that align with their objectives
- Conduct regular check-ins with clients to assess their satisfaction, identify opportunities for improvement, and provide ongoing support
- Collaborate closely with cross-functional teams, including Product, Implementations, Client Success, and Support, to ensure seamless implementation, onboarding, and ongoing service delivery in a heavy cross-functional environment
- Manage the contract renewal process, develop 12-month rolling forecasts, and ensure seamless negotiations with institutional procurement and finance teams
- Monitor client usage and adoption metrics, analyze patterns and trends in platform engagement, and translate data-driven insights into concrete upsell and expansion opportunities
- Identify and resolve client issues or concerns promptly, escalating to appropriate teams when necessary, and ensuring timely resolution
- Collaborate closely with cross-functional teams including Product, Implementations, and Support to ensure seamless implementation, onboarding, and ongoing service delivery
- Stay up to date with industry trends, market developments, and competitive landscape to effectively position Coursedog's value proposition to clients
- Leverage AI tools and automation to streamline account management workflows, from data analysis and customer insights to proposal generation and forecasting, market research, and enabling focus on high-value strategic activities
Skills
- Proven enterprise sales experience preferred or direct Coursedog product experience/familiarity
- Preferred: Demonstrated track record of meeting or exceeding sales quotas and managing a portfolio of 30+ accounts (Higher-ed Account Management experience preferred)
- Strong understanding of the higher education market, administrative processes, academic scheduling, curriculum management, and assessment
- Excellent interpersonal and communication skills, with demonstrated ability to build rapport, influence stakeholders at multiple levels (C-suite through operations staff), and negotiate effectively
- Analytical mindset with proficiency in interpreting data, metrics, and user feedback to drive informed decisions, identify trends, and develop data-backed strategic recommendations
- Proficiency with AI tools and emerging technologies to enhance productivity, automate routine tasks, and design efficient workflows that scale account management impact
- Ability to manage multiple competing priorities, balance short-term customer needs with long-term expansion strategy, and maintain accountability in a fast-paced, autonomous environment
- Proven enterprise sales experience preferred
- Higher-ed Account Management experience preferred
Benefits
- A base salary and performance-driven commission, as well as additional accelerators, kickers, and other performance-based incentives
- Medical, dental, and vision coverage with company contributions: employee-only coverage at 99% to 65% of monthly premiums and employee-plus-dependents coverage at 77% to 50% of monthly premiums
- Spring Health mental health support
- XP Health vision benefits
- Carrot Fertility family planning support
- One Medical primary care
- Pre-tax savings through Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- Safe Harbor 401(k) plan from day one of employment
- A 4% employer match on total compensation, subject to federal limits, for employees contributing to a tax-advantaged retirement account
- Unlimited Paid Time Off
- Remote-first work arrangement with flexibility to work where and how you thrive best
- Equity grants for all employees aligned to role and tenure, reviewed and adjusted with promotions
- Up to 6 weeks of Paid Bonding Leave at 100% of base pay for all parents following the birth, adoption, or foster placement of a child
- An additional 6 weeks of Paid Medical Recovery Leave at 100% of base pay for birthing parents, for a total of up to 12 weeks of fully paid leave
Company Overview