Note: The job is a remote job and is open to candidates in USA. Allied Universal is a security and facility services company serving people, property, and businesses. The Account Manager leads daily security operations by scheduling officers, developing teams, managing client relationships, responding to incidents, and ensuring compliance and operational excellence.
Responsibilities
- Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
- Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
- Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
- Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams
- Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)
Skills
- High school diploma or equivalent
- Valid driver's license if driving a company vehicle, or personal vehicle while conducting business
- Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment
- Experience in leading, developing, and retaining a dynamic team while building positive client relationships
- Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
- Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
- Proficiency in web-based applications and computer systems, including Microsoft Office
- Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
- Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)
- College degree in Business Administration or a law enforcement-related field
- Law enforcement, military, and/or contract or proprietary security services, or facility management experience
- American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
- Previous payroll, billing, or scheduling experience
- Aptitude with security systems: CCTV, access control, and badge administration
- Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)
Benefits
- Day shift to keep your evenings free
- Company laptop and cell phone, to work from anywhere
- Career Growth: Opportunities to advance within a global leader in security services
- Impactful Work: Play a vital role in protecting people, property, and businesses
- Supportive Team: Work with caring professionals dedicated to safety and excellence
- Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law
Company Overview