Note: The job is a remote job and is open to candidates in USA. Addigy is hiring an Account Manager to drive revenue growth and retention across a portfolio of accounts. The role owns renewals and expansion, builds strategic customer relationships and account plans, and uses data and AI tools to support customer engagement and growth.
Responsibilities
- Identify and pursue upsell and cross-sell opportunities through a deep understanding of each customer's goals and needs
- Build compelling cases for product extensions or enhancements, driving adoption and revenue growth within your accounts
- Successfully renew customer contracts and consistently meet or exceed expansion revenue targets
- Maintain high-touch, strategic relationships with key stakeholders, ensuring Addigy's solutions remain integral to their success
- Act as an advocate for the customer within Addigy, collaborating cross-functionally to align resources that support growth initiatives
- Build long-term, trust-based relationships that consistently reinforce Addigy's value proposition
- Develop targeted account plans with specific actions and timelines for growth
- Use data-driven insights to identify high-potential accounts and tailor engagement strategies that maximize lifetime value
- Establish a structured cadence of check-ins and strategic reviews to drive engagement, expansion, and retention
- Regularly showcase Addigy's impact through QBRs and routine calls, keeping a consistent focus on measurable outcomes
- Anticipate potential challenges and proactively manage risks to maintain customer satisfaction and loyalty
- Leverage AI tools (Claude and others) to enhance research, personalization, and workflow efficiency
- Develop and execute strategic account plans focused on identifying and achieving expansion revenue targets
- Prioritize high-impact onboarding and relationship-building activities that position Addigy as a trusted partner
- Identify cross-sell and upsell opportunities early in the customer journey
- Establish a structured cadence of check-ins and strategic reviews across your portfolio
Skills
- Experience selling MDM, Apple device management, or RMM solutions, or strong familiarity with these technologies from a closely related role
- Proven success growing an existing SaaS customer base or acquiring new customers, with a track record of meeting or exceeding revenue targets
- Ability to build trusted relationships with key stakeholders that drive expansion, renewals, and retention
- Proactive problem-solver who spots risks early and works across teams to resolve them
- Skilled at building data-driven account plans that find expansion opportunities and secure renewals
- Revenue-Minded – You think like an owner, consistently looking for ways to grow accounts and demonstrate value
- Relationship-Driven – You build genuine, long-term partnerships — not just transactional check-ins
- Strategic Communicator – Skilled at aligning conversations and presentations with customer goals and clearly demonstrating the value of expanding their investment
- Proactive & Analytical – You anticipate challenges before they escalate and use data to guide your account strategy
- Experience selling to or managing MSP customers, with a solid understanding of how MSPs buy, operate, and grow
- Comfortable using AI tools (Claude or similar) in day-to-day workflows
- Experience with Salesforce (including Quote-to-Cash) or similar CRM/CS tools
Benefits
- Remote (East Coast Time Zone)
- Commission structure, commensurate with experience
Company Overview