Note: The job is a remote job and is open to candidates in USA. Evotix is hiring an Account Manager to manage enterprise customer relationships, renewals, and account growth for its EHS SaaS platform. The role focuses on helping customers realize product value, expanding adoption through consultative selling, and coordinating internal teams to deliver a seamless customer experience.
Responsibilities
- Build real relationships with day-to-day users, EHS Directors and executive sponsors in every account
- Check in often and early. Know how each customer is doing, spot risk before it becomes a problem, and act fast
- Own the renewal cycle from start to finish. Start conversations early, and aim for longer-term contracts, not short extensions
- Work with Customer Success to make sure customers are adopting the product and getting results they can point to
- Bring in the right people (Product, Implementation, leadership) when an account needs help
- Your outcome: engaged customers, healthy contracts, and renewals that are on time and on longer terms
- Spot where Evotix can solve bigger problems, then sell additional modules and own expansion and upsell deals through to close
- Study your customer base, then build account and territory plans that show where the next opportunity is
- Sell consultatively to EHS Directors, C-level leaders and budget holders
- Drive complex, multi-stakeholder deals to close, and prospect steadily to keep your pipeline full
- Your outcome: a healthy, accurately forecast pipeline and wider adoption of the Evotix portfolio
- Work with Customer Success, Sales, Solutions Consulting and customer squads to find and move opportunities forward
- Line up pricing, collateral and deal strategy with sales leadership, and bring in Implementation at the right moment
- Partner with Events and Marketing to raise our profile in target accounts
- Share customer needs, market insight and competitor moves with Product and Marketing
- Your outcome: a seamless customer experience and a repeatable renewal, upsell and cross-sell playbook
- Keep CRM records, pipeline data, activity and forecasts complete and accurate, including renewal dates and account health
- Handle tenders, service order forms and purchase-order requirements
- Negotiate terms with guidance from sales leadership and get agreements signed
- Represent Evotix at conferences, exhibitions and industry forums. Customer visits and international travel may be required
- Your outcome: well-run deals, forecasts people can trust, and a smooth handover to Implementation
Skills
- Experience selling SaaS software, with a track record of hitting revenue targets
- Proven success keeping customers happy and renewing, ideally on multi-year terms
- Proven success growing existing accounts through expansion, upsell or cross-sell
- Strong consultative selling skills, including with senior executives and several decision-makers at once
- Experience building account plans, generating pipeline and moving complex deals forward
- Disciplined pipeline management and forecasting, with CRM habits you don't skip
- Excellent organization and prioritization. You can juggle many accounts and stakeholders without dropping details
- A sense of urgency. You move fast, follow up fast and finish what you start
- Clear writing, resilience and flexibility when plans change
- A hungry, self-starting, collaborative style. You're honest, you listen well and you build relationships easily
- Experience selling EHS, health and safety, sustainability or related enterprise software
- Experience helping shape renewal, expansion or team-selling playbooks
- Time in a PE-backed SaaS company or another fast-scaling business
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