Note: The job is a remote job and is open to candidates in USA. Synchrony Group is an independently owned network of companies providing medical communications products and services. The Account Manager manages client accounts, develops revenue-growth strategies, leads cross-functional teams, and oversees the execution of advertising, marketing, and digital initiatives. The role also supports client relationships, project delivery, budgets, and strategic account development.
Responsibilities
- Lead cross-functional teams in support of client needs for all Synchrony clients
- Monitor and manage assigned activities to ensure timely delivery of products and services
- Foster and develop collaboration between internal teams and external vendors and partners to ensure innovative and collaborative solutions to client needs
- Ensure team compliance with client contracts, timelines, and budgets
- Oversee assigned program financial management and reporting
- Work with other team members to ensure that Synchrony is meeting its goals, objectives, and corporate values
- Support the development, presentation, and selling of high-quality deliverables
- Accurately assess and relay client requests, comments, and concerns to the internal team
- Ensure alignment of brand strategy to tactical execution
- Actively participate in client presentations, selling the agency's point of view
- Represent the organization in an appropriate manner
- Attend client meetings, congresses, and communicate key learnings to team and client
- Be a positive force for enhancing the work culture, consensus-building, and internal communications
- Facilitate communication between team members and clients to maintain strong relationships and effective account management
- Resolve conflict and celebrate success; set clear team priorities and help define success in terms of the whole team
- Explain client/brand objectives and strategies to the internal team, partners, and vendors
- Keep management apprised of:
- Critical internal Synchrony issues, concerns, and opportunities
- Critical client concerns and opportunities
- Brand accomplishments and tactics
- Monitor industry and therapeutic area and best practices and advances to ensure that Synchrony and our clients are at the cutting edge or leading the field
Skills
- Bachelor's degree required
- Minimum of 2-3 years' experience in marketing and account/client services support or pharmaceutical marketing/sales and/or project management
- Specific industry and/or therapeutic expertise is required
- Strong understanding of digital strategy and tactics, specifically in pharmaceutical marketing
- Experience in both professional and consumer tactics preferred
- Experience leading the following activities: advertising initiatives- print or digital, websites, emails, banner ads, video production, media placement, brand planning, sales rep materials, branding, creative campaign development, promotional medical/marketing initiatives
- Ability to attend and conduct client meetings and presentations
- Significant communication with clients and internal teams, including many presentations
- Ability to travel as client needs require
- Ability to commit to extra and/or nontraditional hours as client needs require
- History of successful management of more than 1 million dollars of fee/year (preferred)
Benefits
- Generous paid time off
- Excellent health insurance
- Family leave
- A 401(k) plan with employer matching
Company Overview