Note: The job is a remote job and is open to candidates in USA. GameChanger is a youth sports technology company offering live streaming, scorekeeping, and team management tools. The Account Manager will own the post-sale customer journey, leading onboarding, adoption, expansion, retention, and renewals while helping establish scalable account management processes.
Responsibilities
- Own the customer relationship from the moment a new agreement is signed, partnering with the Account Executive on a clear handoff
- Lead onboarding with Club Directors and organization leaders, including account configuration, team setup, stakeholder alignment, and launch planning
- Create clear success plans, milestones, and responsibilities that help each organization move quickly from signed agreement to active use
- Equip Club Directors and coaches with the guidance, resources, and communication plans they need to introduce GameChanger to teams and families
- Build trusted, ongoing relationships with Club Directors, league administrators, coaches, and other key stakeholders through regular, proactive check-ins
- Monitor customer health and adoption signals—including team setup, coach activation, parent participation, athlete claims, and fan engagement—to identify progress, gaps, and opportunities
- Develop and execute account plans that increase product adoption, deepen engagement, and expand GameChanger across additional teams, programs, or sports
- Coordinate targeted education, enablement, and lifecycle communications with Customer Experience and Marketing to help customers achieve their goals
- Own the renewal process for your portfolio, from early planning and value reinforcement through agreement execution
- Identify risk early, build recovery plans, and mobilize the right internal partners to protect customer outcomes and retention
- Maintain accurate account health, renewal forecasting, growth opportunities, and customer activity in the CRM
- Consistently achieve retention, renewal, adoption, and expansion goals
- Help establish repeatable onboarding, account planning, adoption, expansion, referral and renewal playbooks as the function grows
- Share customer insights and patterns with Sales, Customer Experience, Marketing, and Product to improve the end-to-end customer journey and inform roadmap priorities
- Partner with Sales leadership to define success metrics, operating rhythms, and scalable processes for account management
Skills
- 3–5+ years of B2B or B2B2C account management, customer success, or post-sales experience, ideally with responsibility for renewals and expansion
- Consistent track record of meeting or exceeding retention, renewal, adoption, or growth goals
- Experience onboarding and managing multi-stakeholder accounts, from senior decision-makers to day-to-day users
- Strong consultative, relationship-building, and executive communication skills, with the ability to connect customer goals to measurable outcomes
- Comfort using customer data and account health signals to prioritize action and manage a portfolio proactively
- Experience using CRM and customer success platforms such as HubSpot, Salesforce, or similar tools
- Self-starter who enjoys working in an early-stage, fast-paced environment with significant ownership
- Demonstrated knowledge of the diamond (baseball/softball) and basketball sports markets
- Ability to travel on an as-needed basis
- Prior experience working within the club sports ecosystem is highly preferred
Benefits
- Opportunity to help shape the future of the sales organization at a category-leading product
- Direct impact on growth across multiple sports and customer segments
- Work on a product that is deeply meaningful to athletes, families, and communities
- Collaborative, mission-driven team with strong product-market fit
- Work remotely throughout the US or from our well-furnished, modern office in Manhattan, NY.
- Unlimited vacation policy.
- Paid volunteer opportunities.
- Technology stipend - $4,000 every 2 years after your start to make sure you have the latest and greatest technology.
- WFH stipend - $500 annually to make your WFH situation comfortable.
- Monthly physical, mental, wellness & learning stipend offered through Holisticly.
- Monthly lifestyle stipend offered through Fringe.
- Full health benefits - medical, dental, vision, prescription, FSA, HRA, HSA, and coverage for family/dependents.
- Retirement savings - Traditional and Roth 401K plans are offered through Vanguard, with an immediate company match.
- Life insurance - basic life, supplemental life, and dependent life.
- Disability leave - short-term disability and long-term disability.
- Company paid parental leave - up to 20 weeks for birthing parents and up to 12 weeks for non-birthing parents.
- Family building benefits offered through Progyny.
- DICK'S Sporting Goods and their family of brands teammate discount.
Company Overview