Note: The job is a remote job and is open to candidates in USA. Creator Match is a full-stack creator marketing agency that builds creator programs for technology brands. The Account Manager manages brand partner relationships, coordinates campaign execution, handles client communication and reporting, and works cross-functionally to ensure successful campaigns and client satisfaction.
Responsibilities
- Serve as a primary point of contact for assigned brand clients during campaigns
- Maintain consistent communication with brand stakeholders throughout the campaign lifecycle
- Address client questions, concerns, and feedback promptly and professionally
- Build a strong understanding of each brand's goals, preferences, and success metrics
- Contribute to client satisfaction through proactive communication and problem-solving
- Stay up to date, and share industry and platform trends with clients
- Translate brand objectives into campaign briefs
- Coordinate with Campaign Coordinators and Creator Marketing Managers to ensure alignment on deliverables and timelines across brand and creator workstreams
- Support campaign planning and resource coordination
- Share observations and suggestions for campaign improvement with senior staff
- Ensure deliverables meet brand standards by coordinating with internal teams
- Prepare client updates, performance summaries, and campaign reports
- Participate in kickoff calls, campaign check-ins, and wrap-up meetings
- Collect and help implement client feedback throughout the campaign
- Own KPI tracking and campaign performance reporting, and prepare post-campaign insights for clients
- Maintain accurate campaign documentation for team and client reference
- Resolve or escalate issues promptly to maintain client confidence, surfacing creator- or talent-side concerns to the Creator Marketing Manager
- Work closely with Campaign Coordinators and Creator Marketing Managers to align creator deliverables with client needs
- Support and coordinate with leadership on campaign strategy and client priorities
- Coordinate with finance on invoicing, budgets, and payment processing
- Collaborate with internal teams to address client requests and campaign changes
- Aid in cross functional tasks to support team bandwidth needs as assigned
Benefits
- Remote work arrangement
- Paid assessment as part of the application process
Company Overview