Note: The job is a remote job and is open to candidates in USA. Payroll Solutions provides HCM and payroll services to clients and is seeking an Account Manager to serve as the primary contact for assigned payroll clients. The role manages payroll processing, client communications, compliance guidance, HCM system support, data accuracy, and payroll submission while maintaining confidentiality and supporting continuous improvement.
Responsibilities
- Assure client satisfaction by effectively managing communications flow and maintaining ownership of client cases/issues to resolution
- Through proper communications channel, address issues related to: (1) effectively use the isolved HCM system, (2) answering payroll, benefit/HCM- and timekeeping-related questions, (3) answer payroll and benefit related questions from client contacts and employees via email and (4) develop, modify, and enforce payroll policies
- Remain current on (1) payroll-related, multi-state wage and hour, tax related and payroll-tax related compliance issues, (2) the isolved HCM system, and (3) HCM application developments. Provide expertise regarding new/enhanced applications to the client
- Maintain effective communication with clients and employees to obtain payroll data such as employee demographics, salary adjustments, special payments, tax allocations, employee deductions, etc
- Ensure client information and employee data is accurate and up to date in the HCM system
- Organize, enter, and assure all payroll-related data (including new hires, status changes, and termination information) necessary to timely and accurately process payroll with a cross-functional team
- Send pre-process reports and related information to the client for approval, if applicable
- Approve and submit payroll on behalf of client
- Maintain total confidentiality with customer information
- Ability to learn HR practices to further personal career pathing
- Continuously improve and effectively contribute to a continuous improvement work culture
- Stay current with changing technology, including software programs
- Uphold, support, and promote all company policies and procedures
Skills
- The Account Manager serves as the primary point of contact for assigned payroll clients, providing payroll support, client service, compliance guidance, and HCM system expertise. This role requires previous payroll processing experience and the ability to manage multiple client payrolls in a fast-paced environment
- * Education and Experience – Associate's Degree (A.A) in Accounting. Human Resources, or a related field preferred
- A minimum of two years payroll processing experience required
- * Communication – Proven effective oral and written communications skills
- * Technology – Strong skills in using Microsoft Office applications (particularly Excel and Word) and Adobe Flyer
- Proficient in working with payroll data, multi-state wage and hour laws and HCM functionality
- * Relationship Development – Have excellent customer service and relationship-building skills
- Be professional and approachable, with the ability to provide quality customer service to multiple diverse work groups
- * Multitasking – Have strong time management skills
- Able to handle multiple priorities simultaneously
- Must be able to handle disruptions without allowing them to affect delivery of quality and timely services
- Be a self-starter and collect and analyze data, as well as problem solve in a fast-paced environment
- Be detail-orientated, accurate and organized
- This role supports our office hours of Monday-Friday 8am-5pm
- Human Resources, or a related field preferred
- Fundamentals of Payroll Certification (FPC) or Certified Payroll Professional (CPP) is desirable
Benefits
- Long-term job stability
- Work-life balance to support raising a family
- Significant opportunity to grow your career within the company
- Onsite, hybrid, or remote work arrangements
- Competitive medical, dental, and vision insurance plans
- FSA/HSA account options
- Paid Time Off (PTO)
- 401k employer matching program to save for retirement
- Tuition reimbursement and professional growth opportunities through continuing education
- Supplemental insurance options for life, AD&D, STD, LTD, and critical illness
- Bonuses for helping with business development leads
- Potential for upward mobility and career growth
Company Overview