Note: The job is a remote job and is open to candidates in USA. Canvas Meetings & Incentives is a woman-owned business specializing in full-service event planning, with a focus on inclusivity, sustainability, and collaboration. The Account Manager will own and grow client relationships, manage the sales process through contracting and handoff, source venues, negotiate contracts, support business development, and maintain strong client partnerships.
Responsibilities
- Serve as the primary point of contact for assigned clients, building strong relationships and developing a deep understanding of their goals, priorities and evolving needs
- Lead client meetings and communications throughout the sales process, providing timely follow-up, managing expectations and ensuring a seamless client experience
- Identify client needs and translate them into appropriate solutions, proposals and scopes of work in partnership with internal teams
- Manage the sales process from initial opportunity through contracting and handoff, maintaining clear communication between the client and internal planning team
- Drive account growth and retention by identifying new opportunities, expanding existing relationships and positioning additional services that provide value to the client
- Maintain an ongoing understanding of client satisfaction, upcoming needs and future opportunities to support long-term partnerships
- Partner with internal Canvas team to understand each client’s scope, goals, and needs
- Collaborate with the Operations team, where needed to confirm venues/meeting spaces meet requirements
- Work with Sales & Sourcing team at Canvas to solicit bids from venues and service providers (hotels, off-sites, vendors, etc.)
- Maintain positive vendor relationships and represent Canvas with professionalism at all times
- Negotiate contracts on behalf of clients to Canvas standards
- Coordinate and support site visits (as requested and approved by leadership)
- Prepare client proposals and contracts
- Maintain CRM accuracy and manage data entry related to sales efforts
- Keep Google Drive organized and structured for easy team access
- Support the turnover process with Accounting (invoices, paperwork, vendor/client follow-up)
- Audit paperwork and CRM entries for accuracy and completeness
- Prepare onboarding documents for new clients
- Support the operations team as additional on-site staff when needed (with advance notice)
- Partner with Operations to support the client retention process and ensure an excellent ongoing experience
- Identify, pursue, and close new business opportunities through strategic outreach, partnerships, and relationship building
- Develop and manage a sales pipeline, from lead generation through contract negotiation and onboarding
- Maintain expert knowledge Canvas; product, brand positioning, and competitive set to effectively position and differentiate the property within the luxury travel market
- Support Canvas Cares initiatives and special projects
- Attend industry trade shows, conferences, and familiarization trips when requested
- Support additional initiatives as designated by the executive team
Skills
- Builds trusted relationships and delivers a high-touch client experience
- Experienced in multi-market, multi-brand sourcing and contract negotiation
- Comfortable managing the sales cycle, developing opportunities and growing accounts
- Able to juggle multiple clients, priorities and deadlines with ease
- Polished, proactive and always client-first
- Thorough, accurate and committed to getting the details right
- Strong understanding of the meetings and events industry
- Resourceful, solutions-oriented and able to think outside the box
- Positive, dependable and ready to jump in when the team needs support
- Works seamlessly across departments to achieve the best client outcomes
- Self-motivated, disciplined and accountable in a remote environment
- Proven account management and client relationship experience
- Strong sourcing and contracting experience
- Experience within the meetings, events or hospitality industry
- Strong sales, organization, communication and customer service skills
- Ability to work remotely and maintain high productivity
- Legally authorized to work in the United States
- Travel throughout the year to support business development efforts and attend trade shows and industry events
- Occasional program travel may be required with advance notice
- Must have a valid U.S. passport
- Third-party or agency experience strongly preferred
Benefits
- Benefits
- Commission
- Remote work arrangement
- Personal growth
Company Overview