Note: The job is a remote job and is open to candidates in USA. ICS, an operating unit of Jonas Software, provides point-of-sale, inventory, purchasing, e-commerce, reporting, and payment solutions for wine and liquor retailers. The Account Manager will manage and grow existing WinePOS and WineCommerce accounts, identify expansion opportunities, generate leads, maintain CRM data, conduct product demonstrations, and coordinate implementation handoffs.
Responsibilities
- Own the relationship. Maintain and grow your book of existing accounts through regular contact schedules and attentive account management, so customers stay happy and stay with us
- Know your customers. Keep an in-depth understanding of your clients' needs, industry trends, and the competition, and stay current on every WinePOS and WineCommerce product and technology
- Grow the base. Work your accounts in ranked order, uncover opportunities to add hardware or software to their existing systems, and close the sale
- Generate leads. Request new leads from your current customers and pass them to outside sales through the CRM lead process
- Keep data clean. Collect and update customer information to keep the CRM database accurate and useful
- Run compelling expansion demos. Set up and run product demos as needed to educate your book of business
- Set up a clean handoff. Capture the core account details the Implementation Team needs to take it from there
Skills
- A track record in account management, inside sales, or customer success, ideally with software or SaaS
- Strong presentation and negotiating skills, and the ability to explain solutions clearly in both formal and informal settings
- Strong organization and time management, with the discipline to work a book of accounts consistently
- Excellent written and verbal communication
- Results-driven and self-motivated, with genuine integrity and a determination to close
- Someone who builds real rapport with all kinds of people and stays composed under pressure
- Experience selling or supporting POS and/or e-commerce solutions
- Experience in the wine, spirits, or wider liquor industry
- Training in a structured sales methodology such as Sandler, SPIN, MEDDPICC, or Challenger
Benefits
- Monthly commission on your sales, depending on experience and qualifications.
- Health, Dental, and Supplemental Insurance.
- Paid time off and vacation.
- Remote-first within Canada or the United States, with occasional on-site presence at our New Jersey office for events and training.
Company Overview