Note: The job is a remote job and is open to candidates in USA. Farmer's Business Network, Inc. is a digital marketplace and farmer-to-farmer network that uses data, AI, and direct-to-farm delivery to support family farmers and sustainable agriculture. The Account Manager will recruit farmers, maintain grower satisfaction, drive sales growth, manage assigned accounts and pods, coordinate cross-functional service, and support crop input transactions from post-harvest through pre-season delivery.
Responsibilities
- Client Relationship Development and Maintenance - build and nurture relationships with accounts in assigned pods, ensuring customer satisfaction and loyalty. These accounts will typically be greater than 1,000 acres
- Sales Growth and Revenue Generation - Identify opportunities to upsell and cross-sell products, driving growth within existing accounts and acquiring new customers
- Account Planning and Pod Strategy - develop account plans that align with customer needs and company goals, focusing on long-term Pod success
- Coordinate with Team and Pod Members - work collaboratively with the pod team - sales, agronomists, logistics, CX, Marketing and Finance - to deliver seamless service
- Monitor and Achieve KPI’s for assigned Pods - track and understand metrics for each account in assigned pod (utilize CRM for this important task)
- Customer Problem Resolution - serve as a primary point of contact for resolving issues swiftly and effectively, ensuring high customer retention rates
- Market Updates - including, but not limited to - staying informed about local market trends, competitor activities, and new offerings in the market. Provide “Field Insight” to help develop Pod Strategies
- Training and Product Education - educate customers on product usage, benefits and new offerings to maximize value and foster loyalty
- Reporting and Documentation - maintain detailed records of interactions, sales activities, account updates. Utilize CRM to accomplish these tasks
- Work with qualified Community Builders to build a Revenue & Action Plan that defines the goals and sets expectations for the working relationship
- Recover Customers from “unqualified CB’s” and reattach to FBN
- Organize and manage sales events within the assigned Pods
- Represent FBN at various farm industry trade shows/events
- Track to Sales Revenue and Margin Goals for assigned Pods
- Other duties as assigned
Skills
- Strong communication and interpersonal skills with a heightened sensitivity to the issues farmers face
- Bachelor's degree plus 2 years of experience as a district, regional or territory manager selling products or services directly to farmers or through a dealer network; OR 5 years of experience in the absence of a degree
- Ability to adhere to the compliance of all legal and safety procedures
- Knowledge of agriculture inputs required
- Strong domain experience and background in farming, production agriculture, retail or input sales
- Candidates must be comfortable with technology and ideally the latest precision Ag Systems
- Background in Agronomy, including, but not limited to, the management and use of agronomic data
- Ability to understand data and interpret KPIs
- Knowledge of Market Trends
- Proficiency in CRM and Digital Sales Tools
- Willingness to travel within the assigned pod as needed
- A farmer focus and a commitment to farmer satisfaction
- Ability to adhere to the compliance of all legal and safety procedures
- Strong planning, prioritization and organizational skills in addition to being highly motivated with a strong work ethic
- Certified, or ability to be certified on equipment
- Ability to push and pull up to 75 lbs independently
- Ability to lift and carry load weighing up to 50 lbs
- Ability to sit/stand for long periods of time, kneel, squat, reach, and grasp, etc. repetitively
- Ability to safely handle equipment used to physically move inventory
- Adaptability and foresight to handle unexpected situations (traffic, weather conditions etc)
- Bachelor's or advanced degree
- 5+ years sales experience in agriculture managing and exceeding monthly and annual quotas selling directly to farmers
- Cross-functional experience working across the enterprise
- Certified Crop Advisor or similar agronomy certification
- Sales or customer relationship management certification
- Digital Tools Certification
- Experience in agriculture managing and exceeding monthly and annual quotas selling directly to farmers
- Successful completion of safety training and DOT Hazmat certification course
- Multi-generational farm, or farm related background
- Experience balancing execution, agility and culture at a fast growing business
Benefits
- Equity compensation (dependent upon job level)
- Incentive/bonus plans (dependent upon position)
- Paid holidays plus an additional floating holiday
- Work flexibility including paid time off and remote work if your role is eligible
- Parental leave
- Medical benefits
- Dental benefits
- Vision benefits
- Wellbeing benefits
- Short-term disability insurance
- Long-term disability insurance
- Life insurance
- 401k
- HSA employer contributions
Company Overview