Note: The job is a remote job and is open to candidates in USA. Dexian is a provider of staffing, IT, and workforce solutions. The Account Manager/Account Executive will drive merchant adoption, education, and long-term engagement for Neighborhoods in Portland through field-based relationship building, onboarding, training, community events, and feedback to Product, Operations, and Go-to-Market teams.
Responsibilities
- Be the face of Neighborhoods in your city, building trusted relationships with local merchants
- Spend your days in the field visiting restaurants and other local businesses, helping them launch and succeed
- Own the field launch lifecycle from pre-launch readiness through activation-day support and post-launch follow-up, including live transaction walkthroughs with owners, managers, and frontline staff
- Explore opportunities to build a vibrant local merchant community through workshops, events, office hours, and other methods of ongoing engagement
- Partner with Product, Operations, and Go-to-Market teams to execute successful city launches and market expansion
- Gather merchant feedback, identify operational challenges, and advocate for improvements that make the program even better
- Monitor merchant engagement and adoption, proactively helping businesses maximize their success
- Roll up your sleeves to solve problems, remove obstacles, and deliver an exceptional merchant experience in partnership with merchants’ Account Managers where applicable
- Develop repeatable playbooks, training materials, and community engagement strategies that can scale to future cities
Skills
- 5–7+ years of experience in merchant success, hospitality, field operations, community management, training, account management, retail, restaurant operations, or other customer-facing roles
- You genuinely enjoy meeting new people and quickly building authentic relationships
- You thrive in fast-paced, entrepreneurial environments where you're expected to take initiative, solve problems, and make things happen
- You're comfortable walking into a local business, introducing yourself to owners and staff, and earning trust through genuine conversation
Benefits
- 6-month contract
- Remote - Portland, OR
- 4 days field work from Mon-Thu. Fri reserved for administrative/desk work.
Company Overview