Note: The job is a remote job and is open to candidates in USA. MoveSmart Rentals is hiring an experienced Account Manager to own the owner experience throughout the leasing process. The role manages client communication, workflow execution, documentation, CRM records, deadlines, and issue escalation to ensure a smooth and professional leasing experience.
Responsibilities
- Be the owner’s main point of contact during the leasing process and deliver a “white-glove” client experience
- Drive execution across the workflow: confirm readiness, gather missing info, coordinate next steps, and prevent delays
- Provide proactive updates so owners always know what’s happening and what comes next
- Manage time-sensitive items with urgency and strong communication
- Ensure documentation is collected and tracked properly according to company process
- Maintain clean CRM records: notes, tasks, follow-ups, and stage movement
- Escalate issues early when needed and protect client satisfaction through strong judgment
Skills
- 3–5+ years of account management experience (this is required)
- Proven ability to manage multiple clients/files at once with consistent follow-up
- Strong communication skills and confidence handling client issues
- High process discipline and comfort working in a structured CRM workflow
- Calm under pressure and able to prioritize fast in a high-volume environment
- Dual monitor setup
- Computer with 16GB RAM minimum
- 100+ Mbps reliable internet speed
- Webcam
- Noise-cancelling headset
- Leasing / property management / real estate operations experience
- Experience in high-volume, SLA-driven service environments
- Comfort using AI/tools to improve documentation, reporting, and internal efficiency
Benefits
- Performance-based compensation with the opportunity to earn approximately $45,000–$50,000+ CAD annually based on performance.
- Remote work
Company Overview