Note: The job is a remote job and is open to candidates in USA. World Emblem is an emblem manufacturer and embroidery services provider. The Territory Account Manager will achieve retention and new sales targets within an assigned territory by onboarding accounts, growing business, managing client relationships, executing sales strategies, and maintaining CRM and sales performance activities. The role is field-based with regular travel and remote work when not visiting clients.
Responsibilities
- Onboard new accounts by doing installs of products, training client’s staff, and deploying World Emblem tools to ensure the client’s success on product platform
- Grow business and establish relationships with accounts from our newly acquired company, Hero’s Pride
- Develop and review strategies to maximize revenue within assigned accounts/territory focusing on retention/new business, in alignment with the Hoshin plans
- Weekly communication with assigned client base via phone and email, in addition to quarterly physical site visits. Bi-Weekly travel is required. Must reach out to and have meetings scheduled with multiple key stakeholders to ensure client engagement, including the General Managers
- Log all work-related activities in CRM in real time as they happen and maintain accurate contact information for the CRM system. Provide detailed and accurate sales forecasting, including Opportunity Management in CRM based on goals set by the company
- Prospect and qualify potential customers through cold calling, email campaigns, and other lead generation activities to create opportunities
- Develop and maintain relationships with buyers, key decision-makers, and influencers within target accounts. Managing and cultivating Top/Strategic Customer satisfaction, using feedback from Customer Surveys and client interactions
- Manage the sales process from initial contact to closing, including negotiation and contract execution
- Meet or exceed personal KPIs set by Management in alignment with Hoshin plan
- Stay up to date on client needs, industry trends, market conditions, product/solutions portfolio, and competitor activities
Skills
- * **Required Credentials:** Valid driver's license and passport required
- * Bachelor's Degree or experience of proven success in sales, account management, or a related field with a track record demonstrating the ability to meet or exceed sales targets, manage key accounts, and contribute to revenue growth
- * **Strong Communication Skills:** The ability to effectively communicate with clients, present ideas clearly, and negotiate terms
- * **Customer Relationship Management:** Experience in building and maintaining long-term relationships with clients
- * **Problem-Solving Abilities:** Skill in addressing client concerns and finding effective solutions
- * **Analytical Skills:** Capability to analyze sales data and market trends to make informed decisions
- * **Organizational Skills:** Efficiency in managing multiple accounts, schedules, and tasks
- * **Team Collaboration:** Ability to work well with other team members, including marketing, product development, and customer service teams
- * **Adaptability:** Flexibility to adjust strategies based on changing market conditions or client needs
- * **Negotiation Skills:** Proficiency in negotiating contracts and closing deals
- * **Project Management:** Experience in managing projects from inception to completion, ensuring client needs are met
- * **Technological Proficiency:** Familiarity with the latest sales tools and technologies that can enhance productivity and client interaction, specifically Microsoft Office Suite and Microsoft Dynamics 365 CRM (Customer Relationship Management)
- * Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- This role is primarily field based, requiring regular travel to client sites, industry events, or other locations as needed. Candidates should be comfortable with frequent travel, driving, flying, and working in various places which may include indoor, outdoor, professional office, and industrial environments. Flexibility in working hours may be required to accommodate client needs and travel schedules
- * The position may involve physical activities, e.g., lifting to 25 pounds, standing for long periods of time, and driving for extended periods of time
- * Ability to speak fluently and write in Spanish is a plus
Benefits
- When not in the field, this position offers a remote work environment, allowing you to work from home with occasional in-office meetings, if located within reasonable distance to the Ft. Lauderdale, Florida office.
- The company provides equipment and tools to support remote collaboration and communication.
Company Overview