Note: The job is a remote job and is open to candidates in USA. Column is a software platform for public information that builds automated tools and workflow solutions for governments, law firms, and media organizations. The Account Manager will build and execute an account management process for non-contracted advertisers, manage payment outreach and collections, identify expansion opportunities, and develop operational dashboards and process improvements.
Responsibilities
- Learn and document the current state of customers across all advertisers and their associated publishers
- Design and document the outreach cadence for non-contracted advertisers
- Set up tracking systems in Stripe, Front, and Looker to monitor health and collection status
- Identify and prioritize past due individual notice invoices
- Contact advertisers via email and phone (Dialpad) to secure payment
- Coordinate with publishers to confirm payment status and resolve disputes
- Escalate complex cases to CSMs or Support when publisher confirmation is needed
- Document all outreach and outcomes in Front and our tracking systems
- Analyze customer behavior patterns to identify which customers can be expanded into large enterprise opportunities
- Recommend process improvements to reduce days sales outstanding (DSO)
- Collaborate with Engineering and Product on Stripe workflow improvements
- Build dashboards in Looker to track KPIs and report weekly to leadership
Skills
- 5+ years in Account Management, Accounts Receivable, and Revenue Operations, or similar role
- Experience with Stripe or similar payment platforms
- Strong written and verbal communication skills — you will be emailing and calling advertisers directly
- Comfort with data and dashboards — you will track your own KPIs
- Self-starter mentality — this process does not exist yet; you will build it
- Experience in B2B SaaS or marketplace environments
- Familiarity with Front, HubSpot, Looker, or similar tools
- Understanding of basic revenue recognition principles (ASC 606)
- Experience working with publishers, governments, and law firms
Benefits
- Performance bonus tied to expansion revenue, new opportunity mining, and collection targets
- Opportunity to expand into broader revenue operations, including SaaS subscriptions and publisher payables
- Opportunity to lead process improvements across Finance, Support, and CSM teams
- Opportunity to grow into a Revenue Operations Manager or similar role
- Remote work arrangement
Company Overview