Note: The job is a remote job and is open to candidates in USA. Veritas Global Protection Services, INC provides global protection services and supports agencies, agents, and dealers in the automotive industry. The Account Manager serves as the primary client contact, managing onboarding, account performance, training, communication, and claims coordination. The role also focuses on expanding existing accounts, strengthening client relationships, and collaborating with Risk/Underwriting and Business Development teams.
Responsibilities
- Serve as the primary point of contact for all agent representatives and the dealers they represent, fostering strong and lasting relationships
- Regularly engage with clients to understand their needs, proactively addressing concerns and identifying opportunities for additional sales
- Ensure that our clients receive clear, concise, and compelling communication, keeping them informed and engaged
- Identify and present opportunities for additional product offerings and new product launches to existing clients, highlighting the potential benefits and driving revenue growth
- Develop and implement strategies to re-engage inactive or low-performing accounts, revitalizing their business with Veritas Global Protection
- Assist with agent and dealer onboarding, ensuring a seamless transition through the enrollment process and conduct initial due diligence to ensure the account is set up for success
- Provide comprehensive training and support to new clients, ensuring they are fully equipped to succeed with our products and services
- Monitor account performance, maintaining awareness of monthly production and addressing past-due accounts promptly
- Work closely with Risk/Underwriting to implement account remediation strategies when necessary, ensuring client satisfaction and retention
- Conduct regular account reviews with clients, providing detailed reports and insights to help them optimize their performance
- Act as the primary liaison for any claim situations being handled by the escalations team, ensuring timely and effective resolution
- Maintain constant communication with the assigned Business Development Manager (BDM), coordinating on large projects and ensuring a unified approach
- Serve as the point of contact for agents requesting digital pitch kits/eKits, ensuring timely distribution and effective utilization
- Stay updated with the latest product information and industry trends, providing clients with accurate and relevant insights to support their business growth
Skills
- · 3+ years in account management, customer service, or a similar role within the automotive industry
- · Proficiency in using Monday.com or similar project management tools
- · Proficiency in Microsoft Office products
- · Communication: Clear and effective in verbal and written interactions
- · Empathy: Understanding and sharing client feelings
- · Problem-Solving: Analytical and quick to resolve issues
- · Organization: Manages multiple accounts and tasks efficiently
- · Proactivity: Anticipates and addresses client needs
- · Relationship-Building: Develops strong, lasting client relationships
- · Adaptability: Handles changes and challenges smoothly
- · Attention to Detail: Ensures accuracy in all tasks
- · Time Management: Prioritizes tasks and meets deadlines
- · Resilience: Remains calm under pressure and recovers from setbacks
- · Customer-Focused : Committed to exceptional service and client satisfaction
- · Team Player: Works well with colleagues across departments
- · Ethical : Maintains high standards of integrity
- · Knowledge of risk management and underwriting processes is a plus
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Remote work
Company Overview