Note: The job is a remote job and is open to candidates in USA. Smurfit Westrock is a leader in sustainable paper and packaging solutions. The Account Manager serves as a liaison among corporate and regional accounts, company plants, and customers, providing specialized support and pursuing new and incremental business. The role manages customer relationships, project plans, opportunity plans, budgets, and quarterly business reviews while coordinating cross-functional resources to address customer needs.
Responsibilities
- Serve as the liaison between Smurfit Westrock and customer to support supplier plants in improving overall customer service
- Create project plans and oversee end-to-end development of customer specifications, logistics, and troubleshooting customer
- Ensure the needs of customers are met while aligning to meet MD business objectives
- Assist with budget development and management cross-functionally with Sales and Financial Managers
- Develop understanding of customers’ market landscape to proactively identify areas of opportunities to add additional value, improve efficiency, and provide training for customer manufacturing lines
- Manage both internal and external customer relationships, providing value-added sales and service support solutions to deliver ongoing value
- Complete and develop Opportunity Plans that are in support of and align with Corporate Account’s Key Account Profiles (KAP’s)
- Review Opportunity Plans with VP Sales on a regular basis
- Partner with production, manufacturing, and account team to ensure customer needs are properly communicated
- Coordinate and drive Quarterly Business Reviews
Skills
- 5+ years of related experience in sales, project management, and/or technical training
- Possess a broad understanding of different types of equipment, and technical and packaging capabilities related to the packaging industry
- Proven experience with packaging systems
- Demonstrated sales competence and business acumen
- Ability to provide clarity to complex problems and develop long-term solutions
- Ability to manage multiple accounts and deadlines and interact effectively with people from varying functions and levels
- Possess effective leadership qualities and insightful business judgment
- Excellent computer skills including Word, Excel and PowerPoint
- Excellent written and verbal communication skills
- Bachelor's degree preferred
- 2 to 3 years of experience in corrugated sales preferred
Company Overview