Note: The job is a remote job and is open to candidates in USA. Nordic Global, identified in the posting as Nordic Consulting Partners, Inc., provides consulting and client partnership services. The Account Manager supports client relationships, customer service, sales activities, contracts, consultant onboarding, operational processes, and special events while serving as a central point of contact for client information and business opportunities.
Responsibilities
- Creating and maintaining exceptional relationships with key internal partners
- Providing excellent customer service through creative problem solving in addition to timely and professional communication
- Anticipating client and internal partner needs and responding attentively to inbound requests
- Supporting the full sales life cycle including tracking and responding to client opportunities, confirming contract details and extensions, close winning opportunities, and auditing bookings
- Scheduling interviews for Nordic consultants, clients, and consultant on-site leads
- Preparing and managing engagement-related contracts and documents
- Coordinating with internal partners to facilitate consultant onboarding to Nordic’s clients’ sites
- Developing and complying with internal processes to maintain relevant customer details such as: business opportunities, client contacts, and communications
- Assisting with and attending Nordic special events and conferences at Corporate office or other locations
- Collaborating with internal team members to continually enhance operational processes to improve business operations, client experience, and operational efficiency
- Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary
Skills
- Bachelor's degree or equivalent experience
- Demonstrated success in customer service or account management
- Experience utilizing a strong customer service attitude and skill set
- Excellent communication skills, written and verbal
- Strong attention to detail and ability to organize and prioritize tasks
- Must demonstrate and embody Nordic's maxims
- Able to work well under pressure and within time constraints
- Ability to work independently as well as within a team environment
- 1-3 years of experience in sales operations related field preferred
Company Overview