Note: The job is a remote job and is open to candidates in USA. Carenetic connects patients to care by helping healthcare organizations grow their practices and reach more patients through digital strategies. The Account Manager will own and grow a portfolio of healthcare client relationships, serve as a strategic advisor on website and digital initiatives, guide internal delivery teams, and identify expansion opportunities. The role also contributes to thought leadership, referrals, networking, and business development while using AI and automation to improve productivity.
Responsibilities
- Manage a dedicated portfolio of retained healthcare accounts
- Lead client onboarding and ongoing discovery to develop a deep understanding of each organization
- Build strong relationships with multiple stakeholders and decision-makers within client organizations
- Serve as a strategic advisor on website and digital initiatives
- Identify, develop, and close upsell, expansion, and follow-on opportunities
- Conduct account reviews to proactively uncover additional opportunities
- Serve as the escalation point when issues arise and work quickly to protect the client relationship
- Participate in occasional on-site client meetings and visits
- Represent the client's business, priorities, and goals internally
- Ensure delivery teams understand what the client needs and why it matters
- Keep engagements aligned with client expectations, business objectives, and agreed-upon scope
- Review deliverables and provide clear, actionable feedback
- Roll up your sleeves when needed to support performance audits, analysis, quality assurance, and strategic deliverables
- Developing thought leadership through content, webinars, and industry events
- Building referral and industry relationships
- Networking with healthcare leaders and partners
- Scoping and closing opportunities generated through those relationships
Skills
- 5+ years of experience in account management, client strategy, consulting, or a comparable client-facing role
- Required: Experience working inside a healthcare organization
- Required: Experience with a healthcare organization operating multiple locations and/or brands
- Demonstrated success growing existing client relationships through upsells, expanded engagements, or increased recurring revenue
- Working knowledge of website and digital strategy, including design, content, analytics, and front-end development
- Ability to confidently consult with clients while effectively directing and reviewing the work of internal teams
- Strong written and verbal communication skills
- Comfortable presenting to executives, leading client conversations, and speaking in webinars or conference settings
- Highly organized, proactive, detail-oriented, and accountable for results
- Strong ability to recognize opportunities and take action without waiting for direction
- Comfortable working in a fast-moving environment and organizing competing priorities
- Experience with multi-location or private-equity-backed healthcare organizations
- Experience managing retained or recurring-revenue client relationships
- Background in marketing strategy, analytics, SEO, or digital strategy
- Existing relationships within healthcare practice management or operations
- Experience developing referral or channel partnerships
Benefits
- Health insurance
- Disability and life insurance
- Open vacation policy
- 401(k) with 4% matching
- Hardware budget
- Professional coaching
Company Overview