Note: The job is a remote job and is open to candidates in USA. NEXHR is seeking an Account Manager to drive profitable growth, customer retention, and strategic relationships for Water Treatment Solutions in the Missouri market. The role manages existing accounts, develops new opportunities, supports wastewater treatment performance and compliance, and oversees commercial, financial, operational, application reliability, and safety activities.
Responsibilities
- Drive year-over-year revenue growth through cross-selling and upselling
- Identify and commercialize new applications within existing and new customers
- Prevent attrition and actively maintain relationships to support long-term retention
- Report sales forecasts using Connected Planning (Ackumen) and manage opportunities in Dynamics
- Monitor and manage pipeline health, including tracking the number and size of opportunities, conversion rates, and time spent at each stage
- Drive acquisition of new applications by identifying and securing wins
- Increase share of wallet across accounts within the region through strategic account development and relationship management
- Manage orders and other requirements by communicating effectively with customers or distributors
- Optimize product mix aligned with customer needs and profitability goals together with technical and functional teams
- Identify profitability improvement opportunities
- Execute timely and strategic price adjustments as required by operating company pricing plan
- Coordinate with other functional teams to substitute or rationalize products to improve cost-efficiency and profitability
- Develop and maintain relationships with key decision makers to enable account penetration
- Maintain retention rate across assigned accounts, proactively addressing potential attrition risks
- Conduct regular strategic reviews with key stakeholders to ensure alignment and satisfaction
- Lead business reviews with customers to assess value delivered and identify opportunities to ensure alignment and satisfaction
- Implement the 8 Business Management Standards (8BMSs) where applicable
- Act as the key point of contact for customer accounts
- Build multi-level relationships across customer functions (operations, purchasing, etc.)
- Resolve issues promptly and proactively manage account satisfaction
- Meet or exceed sales, GP, and MPC budgets for the assigned area
- Suggest and manage customer credit limits and oversee receivables
- Ensure overdue receivables is below the target defined by OpCo management year over year and are resolved as planned
- Manage costs in line with account profitability and resource allocation plans
- Support inventory turnover by promoting and selling aged inventory through targeted customer outreach and strategic sales efforts
- Ensure alignment with contractual obligations
- Partner with customer service, planning, lab, R&D, and supply chain to align on goals
- Collaborate with field service teams to ensure high service standards without owning daily execution where applicable
- Align internally to support commercial strategies and customer needs
- Implement and adopt Digital enabling tools (Ackumen and Dynamics)
- Monitor application results and conduct tests for optimal performance
- Troubleshoot and resolve process issues quickly
- Write and maintain accurate service reports
- Maintain and manage customer equipment to ensure uptime and reliability
- Adhere to customer safety policies, including HCAS and stewardship standards
- Complete Behavior-Based Safety (BBS) to encourage a culture of safety awareness and accountability
- Promote and facilitate Behavior-Based Safety (BBS) programs to encourage a culture of safety awareness and accountability
- Conduct Job Safety Analysis (JSA) to proactively identify and mitigate workplace hazards
Skills
- Bachelor's Degree in Chemistry or any Engineering area or Business Administration
- 4 - 6 years of job experience
- Knowledge of Industrial Processes related to the Industrial Water and Wastewater segment
- Experience in Sales or application of chemical products in industry
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