Note: The job is a remote job and is open to candidates in USA. Automox is a cloud-native IT operations company providing an endpoint management platform for modern organizations. The Account Manager will own a customer portfolio, drive renewals and expansion, manage retention and revenue outcomes, and develop long-term customer value through proactive account planning, forecasting, and cross-functional collaboration.
Responsibilities
- Own **renewal and retention outcomes** across a defined book of business
- Build and convert **expansion pipeline** (upsell, cross-sell, and whitespace)
- Lead **early, proactive engagement** on at-risk accounts — no last-minute saves
- Drive adoption of **multi-year agreements (MYAs)** and long-term customer commitments
- Position and sell **Turnkey, Premium Support, and adjacent offerings** to increase stickiness and value
- Conduct **executive-level business reviews** tied to customer outcomes and ROI
- Develop and execute **account plans** with clear growth and risk mitigation strategies
- Maintain **accurate forecasting and pipeline hygiene** in Salesforce
- Partner with CSMs, Support, and Product to **remove blockers and deliver outcomes**
- Identify and act on **customer signals** (usage, sentiment, risk) to drive action early
- Operate with **weekly execution cadence** at the account level (pipeline, risk, renewals)
Skills
- 3–5 years in account management, sales, or customer-facing revenue roles in SaaS
- Proven ability to **meet or exceed retention and expansion targets**
- Experience managing a **book of business with quota accountability**
- Strong commercial instincts — able to **negotiate, position value, and close deals**
- Ability to run **executive conversations** and influence decision-makers
- Comfortable operating in a **metrics-driven, forecast-based environment**
- Demonstrated ability to navigate **technical products and cross-functional teams**
- Bias for action — **proactive, not reactive** in managing customer risk and opportunity
- Experience with Salesforce and modern GTM tools (ChurnZero, Gong, etc.)
- We are a fully distributed company of remote employees
- [1m***Note: We currently don't hire in California or New York metro***[0m
- ✅ Must be able to pass a federal, state, county background check
- ✅ Complete a local in-person verification
- **We are not able to sponsor work visas at this time.**
Benefits
- Equity for Full-Time Employees
- 401K Match
- Flexible PTO, generous sick time policy
- Comprehensive Health Plans with generous employer contributions
- 100% Company-paid Short Term/Long Term Disability and Life Insurance
- Company HSA Contribution: $100-$200 per month based on tier
- $25 per month Lifestyle Spending Account
- Internet Reimbursement - $50/month
- $500 Home office stipend
- $10k Adoption Benefit
- Comprehensive Family Planning Covered on Meritian Medical Plan
- Fully distributed company of remote employees
Company Overview