Note: The job is a remote job and is open to candidates in USA. Transfr is seeking an Account Manager to manage renewals and retention across a large portfolio of partner accounts. The role uses customer health data and scaled, personalized outreach to secure renewals, identify growth opportunities, maintain accurate forecasts, and strengthen partner relationships.
Responsibilities
- Drive renewals and retention: Manage a portfolio of approximately 250 accounts, ensuring timely renewals and minimizing churn
- Prioritize account outreach: Use customer health data and engagement insights to identify risks and focus outreach where it matters most
- Manage scaled engagement: Manage and refine automated renewal email cadences and provide timely, personalized follow-up to secure signed agreements
- Identify growth opportunities: Drive upsells and multi-year renewals to increase recurring revenue and strengthen partner relationships
- Collaborate cross-functionally: Partner with Customer Success and internal teams to resolve renewal challenges and mitigate risks
- Maintain accurate reporting: Keep Salesforce updated with renewal activity, quotes, and customer communications while delivering accurate forecasts
- Improve renewal processes: Refine workflows and outreach strategies to increase efficiency and consistency
Skills
- The ideal candidate is a highly organized, results-driven account management professional who thrives in a fast-paced, high-volume environment
- You are data-driven, proactive, and passionate about helping customers succeed
- You bring strong communication skills, a process-oriented mindset, and the ability to balance scaled outreach with personalized engagement to build lasting customer relationships and drive successful renewals
- 2–4 years of experience in account management, renewals, or customer success, ideally managing a high-volume portfolio
- Proven track record of meeting or exceeding renewal targets
- Strong organizational, prioritization, and analytical skills
- Excellent written and verbal communication skills
- Proficiency with Salesforce or a similar CRM platform
- Strong attention to detail and ability to manage multiple accounts and deadlines
- Must be authorized to work in the United States without restriction
- Experience with automated email sequencing or scaled customer success programs
- Experience working with education, workforce development, or public-sector customers
Benefits
- Medical, dental, and vision insurance
- Annual professional development budget for each employee
- 401(k) savings plan
- Life, AD&D, and disability insurance coverage
- Company-provided laptop and other necessary equipment
- Paid time off (PTO) to support work-life balance
- Paid company holidays
- Company-paid parental leave
- Flexible work arrangements in a remote-first environment with employees across the U.S.
- Variable compensation and equity program
Company Overview