Note: The job is a remote job and is open to candidates in USA. SoTalent is a biotechnology research company seeking an experienced Account Manager to drive business growth and strengthen customer relationships. The role involves serving as a trusted advisor to customers, recommending solutions, and managing the sales lifecycle to meet business objectives.
Responsibilities
- Develop and manage strategic customer relationships within assigned territories and accounts
- Identify, qualify, and pursue new business opportunities while driving growth within existing accounts
- Create and execute account plans aligned with revenue, market expansion, and customer success objectives
- Manage the full sales lifecycle, from prospecting and opportunity development through negotiation and closure
- Maintain accurate sales forecasts, customer records, and pipeline updates through CRM tools
- Consistently achieve or exceed assigned sales targets and business objectives
- Understand customer workflows, operational challenges, and business goals to recommend appropriate solutions
- Provide consultative guidance on scientific, analytical, and laboratory-related products, services, and applications
- Conduct presentations, product demonstrations, and technical discussions with customers and key stakeholders
- Act as a trusted resource by providing industry knowledge, application expertise, and market insights
- Support customers throughout evaluation, purchasing, implementation, and post-sale activities
- Build strong relationships across sectors such as life sciences, healthcare, pharmaceuticals, environmental testing, food and beverage, manufacturing, industrial operations, and research institutions
- Monitor market trends, competitive activities, customer needs, and emerging technologies
- Participate in industry events, conferences, workshops, and networking opportunities to expand market presence
- Collaborate with internal teams to develop and execute growth strategies within target markets
- Partner with technical specialists, application experts, marketing, customer support, service, and operations teams to deliver exceptional customer experiences
- Coordinate customer support activities and ensure timely resolution of inquiries and issues
- Work with internal stakeholders to develop customized proposals, solutions, and account strategies
- Support product launches, promotional initiatives, and strategic business programs
Skills
- Master's degree in Chemistry, Biology, Life Sciences, or a related scientific discipline
- Minimum of 5 years of experience in scientific instrument sales, technical sales, laboratory operations, or a comparable industry environment
- Strong technical understanding of analytical instrumentation and laboratory applications
- Knowledge of laboratory workflows and customer requirements across scientific and industrial sectors
- Proven consultative selling, negotiation, and account management experience
- Experience developing and executing sales strategies and business growth plans
- Strong presentation, communication, and relationship-building skills
- Experience with CRM systems and Microsoft Office applications
- Excellent organizational, project management, and time management skills
- Ability to work effectively within cross-functional and collaborative environments
- Fluency in English; additional language capabilities are an advantage
- Willingness to travel extensively within assigned territories
- Experience selling laboratory instrumentation, analytical equipment, scientific software, or technical solutions
- Experience supporting customers within pharmaceutical, biotechnology, healthcare, environmental, food and beverage, manufacturing, or industrial markets
- Strong understanding of scientific research, quality control, and laboratory operations
- Ability to communicate complex technical concepts to both technical and non-technical audiences
- Experience managing strategic accounts and developing long-term customer partnerships
Company Overview