Note: The job is a remote job and is open to candidates in USA. Datagist.ai is hiring an Account Manager to own client relationships after contracts are signed and support successful delivery of data and AI projects. The role involves coordinating with project leads and consultants, monitoring project health and client feedback, and partnering with sales on renewals and follow-on work.
Responsibilities
- Own the relationship with a set of clients after the contract is signed
- Run kickoff, weekly or monthly check-ins, and quarterly reviews
- Track project health, scope, hours, and invoices, and raise risks early
- Gather client feedback and make sure the team acts on it
- Work with project leads to fix problems before they become escalations
- Spot chances for follow-on work and bring them to the sales team
- Keep client notes, contacts, and status up to date in our CRM
Skills
- Five or more years in customer success, account management, or client delivery at an IT services, consulting, or software company
- Experience managing US clients
- Comfortable discussing data, analytics, or cloud projects with technical and business people
- Organized: you track many clients and follow up without being reminded
- Excellent written and spoken English
- Experience with Snowflake, Databricks, Salesforce, or other data platforms
- Experience with a CRM such as Zoho, HubSpot, or Salesforce
- Experience with renewals and upsell targets
- Project management experience or certification
Benefits
- Work from home
Company Overview