Note: The job is a remote job and is open to candidates in USA. ECI Software Solutions specializes in providing cutting-edge software solutions for the manufacturing industry. The Account Manager will serve as a strategic partner for manufacturing customers, focusing on building relationships, driving customer success, and identifying growth opportunities.
Responsibilities
- Develop a deep understanding of ECI's products, services, and manufacturing customers' business objectives to effectively communicate value and identify opportunities for growth
- Continuously expand knowledge of ECI solutions, manufacturing best practices, and customer industries to strengthen strategic conversations and deliver greater customer value
- Build trusted relationships with stakeholders at all levels of the customer organization, serving as a strategic advisor throughout the customer lifecycle
- Develop a strong understanding of each customer's business, operational challenges, strategic priorities, and long-term goals to maximize customer success and uncover expansion opportunities
- Proactively engage customers through virtual meetings, phone calls, email, onsite visits, executive business reviews, and other strategic touchpoints based on customer needs
- Develop and execute account plans that drive customer adoption, retention, expansion, and long-term partnership
- Leverage a consultative selling approach to identify customer needs, align ECI solutions with business objectives, and guide opportunities from discovery through contract execution
- Manage sales opportunities within an assigned customer base, including pipeline management, forecasting, proposal development, negotiation, and contract closure while consistently meeting or exceeding revenue goals
- Partner closely with Product, Professional Services, Customer Success, Support, Cloud Operations, Marketing, and Sales to deliver a seamless customer experience and advocate for customer needs internally
- Serve as the primary relationship owner for assigned accounts, coordinating internal resources to resolve challenges, reduce risk, and ensure customers realize ongoing value from their investment
- Proactively identify customer health risks, proactively develop success plans, and drive strategies that improve retention and minimize churn
- Champion the voice of the customer by sharing feedback, industry trends, and product enhancement opportunities with internal teams
- Identify opportunities to increase customer advocacy through references, testimonials, case studies, speaking opportunities, customer advisory participation, and other marketing initiatives
- Maintain accurate account plans, opportunity details, customer interactions, and forecasting within Salesforce
- Consistently meet or exceed established sales, retention, and customer engagement goals
Skills
- Proven success in account management, consultative sales, customer success, or business development, preferably within enterprise software or technology
- Experience working with manufacturing customers and an understanding of manufacturing operations is highly desirable
- Ability to build trusted relationships with stakeholders ranging from end users to executive leadership
- Strong business acumen with the ability to understand customer objectives and align technology solutions to business outcomes
- Excellent communication, presentation, negotiation, and interpersonal skills
- Highly organized with the ability to manage multiple customer relationships and priorities simultaneously
- Demonstrated ability to collaborate effectively across cross-functional teams
- Experience using CRM software such as Salesforce
- Ability to sit and work at a computer for extended periods
- Ability to communicate effectively through virtual meetings, presentations, and customer conversations, including software demonstrations lasting up to two hours
- Demonstrated ability to take ownership, adapt to change, and thrive in a collaborative, fast-paced environment
- Bachelor's degree preferred
Company Overview