Note: The job is a remote job and is open to candidates in USA. Florence Healthcare develops software that helps research sites improve clinical trial workflows and accelerate medical research. The Account Manager will manage key client accounts, drive renewals and expansion, monitor account health, advocate for clients, and collaborate across teams to maximize customer value.
Responsibilities
- Build and maintain strong relationships with existing clients, becoming a trusted advisor
- Understand clients' business objectives and challenges to align our solutions with their needs
- Develop and execute strategies to ensure high renewal rates for subscription-based services
- Monitor contract expiration dates and proactively engage with clients to secure early and multi-year renewals
- Regularly assess the health of client accounts and identify potential issues or opportunities
- Collaborate with cross-functional teams to address any client concerns and deliver solutions
- Identify opportunities to expand our services and upsell additional solutions to existing clients
- Develop account plans and strategies for account expansion and growth
- Act as a client advocate within the company, representing client interests and feedback
- Provide clients with insights, best practices, and recommendations to maximize the value of our offerings in conjunction with your customer success partner
- Maintain accurate records of client interactions, renewals, and account growth activities
- Utilize data and analytics to track progress, identify trends, and make data-driven decisions
- Collaborate with customer success, customer support, marketing, product, and sales to ensure a seamless client experience
- Provide feedback to internal teams to improve product/service offerings based on client input
- Onboard new clients in partnership with sales and professional services to ensure a successful beginning to the relationship
Skills
- • Bachelor's degree in Business, Marketing, or a related field
- • 4+ years proven experience as an Account Manager, Senior Account Manager, or similar role within a SaaS environment
- • Ability to grasp complex technical concepts
- • Exceptional communication, negotiation, and presentation skills
- • Results-driven with a track record of meeting and exceeding renewal and growth targets
- • Proficiency in CRM software and data analysis tools
- • Excellent organizational skills and attention to detail
- • Ability to travel to meet with clients as needed
- • Strong understanding of the Healthcare, Life Sciences, or Clinical Trials landscape
- • CRO/Sponsor experience
- (MBA is a plus)
Benefits
- Medical and dental insurance
- Office space in the heart of the city
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