Note: The job is a remote job and is open to candidates in USA. ACTIVE Network, a Global Payments company, provides SaaS technology for registration, payment processing, data insights, and services for activity and event organizers. The Account Manager will manage and grow a high-value book of existing business by driving revenue, renewing contracts, reducing attrition, identifying sales opportunities, and coordinating the resolution of client and technical issues.
Responsibilities
- Drive revenue through minimizing customer attrition and increasing sales to account base
- Meet and exceed assigned quota targets
- Quote and sell software and services to existing customer accounts
- Manage contract renewals for an assigned book of business
- Develop and maintain a business consultant relationship with client decision-makers in higher revenue accounts
- Analyze client business for new opportunities, suggesting relevant products and services, and presenting market-specific content valuable to client growth
- Build relationships with contacts across the organization to drive retention and mitigate attrition risk, primarily through regular, proactive contact
- Relay market knowledge and client expertise to influence internal stakeholders with the intent of securing ACTIVE’s position in the market
- Improve customer satisfaction and reduce attrition
- Identify root causes of client “pain points” and issues
- Liaise between teams to facilitate resolution of technical issues
- Early identification of at-risk clients and escalate potential risks or challenges to manager
- Handle messaging and objection handling with clients regarding technical issues
Skills
- * Bachelor's Degree
- * Proven experience and success in SaaS based market, preferable in a software sales setting
- * Advanced communication (oral and written), objection-handling, and conflict management skills
- * Ability to leverage technology tools to fuel organization, efficiency, and productivity; advanced use of Microsoft Outlook, Excel, PowerPoint, and Word preferred
- * Skilled in public speaking; can confidently create and deliver presentations to both client and internal audiences
- * Ability to adapt and respond quickly to change
- * Demonstrated ability to prioritize and multi-task in a deadline-driven environment
- * Demonstrated ability to work independently and make sound decisions under the position guidelines with little direct supervision
- * 3-5 years' experience in a previous Account Management or Customer Success position preferred
- * Experience with using Salesforce.com is a plus
- * Knowledge of the parks and recreation or YMCA industry a plus
Benefits
- Remote work arrangement
- Medical, dental and vision care
- EAP programs
- Paid time off
- Recognition programs
- Retirement and investment options
- Charitable gift matching programs
- Worldwide days of service
Company Overview