Note: The job is a remote job and is open to candidates in USA. The company is a leading manufacturer specializing in metal flow engineering and advanced refractories for the glass, steel, and foundry markets. The Account Manager will drive sales growth across North American customer accounts, manage quotations and pricing, develop sales initiatives, oversee operations and inventory, and resolve customer issues.
Responsibilities
- Manage sales activities for key customer accounts across North America and Canada, ensuring revenue growth and margin targets
- Prepare and negotiate quotations, responding to customer enquiries promptly and accurately
- Oversee daily sales operations, including customer visits, calls, expense tracking, and coordination with cross‑functional teams
- Develop and execute sales and marketing projects aligned with company strategy, driving market penetration
- Collaborate with the Sales Manager to establish effective pricing policies and prepare product budgets
- Implement credit control and receivables collection processes in partnership with the Customer Service team
- Monitor inventory levels at the warehouse and adjust to customer schedule changes
- Address customer complaints, working with technical and quality teams to resolve issues
Skills
- College degree in ceramics, metallurgy, chemical, mechanical engineering or equivalent heavy‑industry sales experience
- 3‑5 years of B2B sales experience in the glass or refractory industry
- Proven track record in developing sales plans, cold‑calling, and achieving targets
- Strong account‑management capabilities and ability to negotiate complex contracts
- Excellent communication skills with native‑level English proficiency and experience using CRM systems
- Technical background with knowledge of hot‑flow processes and ability to interact with customers via Teams/Zoom
- Willingness to travel up to 50‑70% across the United States and Canada
- Ambitious, results‑driven mindset with strong analytical and negotiation abilities
- Adaptability to diverse environments, cultures, and changing market conditions
- Organized team player with a collaborative spirit
- Familiarity with refractory and glass industry technical specifications
- Experience using advanced Customer Relationship Management software
- Knowledge of hot‑flow industry processes such as galvanization
Benefits
- Bonus
- Company vehicle
- Remote work from Texas, Oklahoma, Missouri, Illinois, Kansas, or the Midwest
Company Overview