Note: The job is a remote job and is open to candidates in USA. K12 Insight provides a unified service platform for K-12 public education, combining customer service, help desk ticketing, call center operations, AI chat, and IT asset management. The Account Manager will own a portfolio of accounts, driving retention, renewals, expansion revenue, proactive account health monitoring, and executive relationships.
Responsibilities
- Gross retention ≥90% and NRR ≥100–110% across your portfolio
- Proactive health monitoring and churn mitigation
- Full renewal lifecycle from outreach through close
- Identify, qualify, and close cross-sell and upsell opportunities
- Executive sponsor relationships across your accounts
Skills
- 5+ years in account management, client success, or sales
- Demonstrated ownership of retention and expansion revenue — not support, ownership
- Proven track record of maintaining NRR of over 100% across a portfolio
- Comfortable in a commercial conversation — you can build a value case, handle objections, negotiate pricing and guide a client to a decision
- Technically curious — you learn new software by getting in and clicking around, and you can hold your own in a conversation with an IT professional
- Active Salesforce user and AI tool adopter
- This is a remote position open to candidates residing anywhere in the United States
- Expected travel for this role is 10% to 25%
- K-12 or EdTech experience is a plus, not a requirement — we'll teach you the industry if you bring the fundamentals
Benefits
- Commission Plan
- Remote position open to candidates residing anywhere in the United States
Company Overview