Note: The job is a remote job and is open to candidates in USA. Better Business Bureau Great West + Pacific is dedicated to helping businesses thrive through trust and connection. They are seeking an energetic, bilingual Account Management Representative to support Accredited Businesses, primarily in Spanish, while building relationships and providing assistance throughout their BBB journey.
Responsibilities
- Build strong relationships with Accredited Businesses through calls, emails, and proactive outreach in both English and Spanish
- Support onboarding, engagement, renewals, and ongoing success for assigned business accounts
- Serve as BBB’s primary Spanish-speaking support resource for businesses across departments
- Translate and interpret communications to help Spanish-speaking businesses fully understand BBB programs, billing, policies, and processes
- Partner with internal teams like Billing, Resolutions, and Customer Success to support bilingual communication needs
- Attend local networking events, community activities, and business outreach opportunities
- Support relationships with Hispanic chambers, Spanish-language organizations, and community partners
- Maintain organized and accurate CRM documentation and account updates
- Identify ways to improve the experience for Spanish-speaking Accredited Businesses
- Bring positivity, professionalism, and care to every interaction
Skills
- Professional fluency in both written and spoken English and Spanish are required
- Someone who genuinely enjoys helping people and building relationships
- Strong communication skills with confidence speaking to business owners and internal teams
- Organized, detail-oriented, and comfortable juggling multiple priorities
- Comfortable learning new systems and technology platforms
- A proactive, collaborative, and positive mindset
- Experience in customer service, client support, account management, or administrative work is preferred
- CRM experience and familiarity with Microsoft Office tools is a plus
Benefits
- Medical, Dental, and Vision insurance options
- 100% employer-paid life and long-term disability insurance
- 401(k) with company match
- Paid holidays, PTO, and your birthday off with pay
- Professional development and growth opportunities
- Flexibility to work remotely while engaging with your local business community
Company Overview