Note: The job is a remote job and is open to candidates in USA. Stacker is a platform that helps brands and organizations extend the reach of their content through distribution across a network of news publishers. The Account Lead owns the post-sale customer relationship, guiding onboarding, platform adoption, campaign execution, reporting, renewals, retention, and account expansion while using performance data to improve customer outcomes.
Responsibilities
- Manage a portfolio of Stacker customers from onboarding through renewal and expansion
- Help customers adopt the Stacker platform by connecting product usage, content distribution, and performance to their marketing goals, including surfacing in AI search (GEO)
- Partner with the Value team and internal experts to deliver customer strategies, reporting, business reviews, and actionable recommendations
- Build strong relationships with day-to-day contacts and senior stakeholders through clear communication, expectation-setting, and proactive follow-up
- Manage customer health, retention, quarterly renewals, and account growth by identifying risks, friction points, and expansion opportunities
- Work with Product, Marketing, Editorial, Distribution, and other teams to improve the customer experience and strengthen account management processes
Skills
- • 4+ years of experience in account management, customer success, or client success for a B2B SaaS, MarTech, or subscription-based business
- • Experience managing a book of business with responsibility for renewals, retention, expansion, or revenue growth
- • Experience leading value-based retention conversations with multiple stakeholders
- • Demonstrated ability to drive customer adoption, engagement, and value realization
- • Strong relationship-building, communication, organization, prioritization, and project management skills
- • Ability to interpret performance data, develop a point of view, and translate insights into clear business recommendations
- • Direct experience in SEO, GEO, digital PR, content distribution, or earned media
- • Familiarity with tools such as Ahrefs, SEMrush, Google Analytics, or Google Search Console
- • Experience managing strategic or enterprise customers
- • Experience in a startup or high-growth company
- • Interest in AI search, content discovery, and the future of earned media
Benefits
- Flexible schedules
- Unlimited vacation
- Employee equity program
- Full health and dental coverage
- Equity Program
- Unlimited PTO
- 100% Remote
- 3 Months Paid Parental Leave
- 401(k) Match
- Full Health & Dental Coverage
- Life Insurance & Short-Term Disability
- Team Culture, Events & Retreats
Company Overview