Note: The job is a remote job and is open to candidates in USA. Cigna Healthcare advocates for better health and helps customers make informed choices throughout the healthcare system. The Pharmacy Account Executive serves as the pharmacy benefits expert for Cigna Pharmacy clients, managing client relationships, supporting retention and growth, and providing expertise in implementation, reporting, pricing, renewals, and service operations.
Responsibilities
- Manage and support client persistency for a designated book of business in the Midwest (primarily Chicago) market
- Serve as the pharmacy subject matter expert (SME) for the Medical Sales organization, providing ongoing education and advancing pharmacy knowledge through training initiatives
- Participate in client engagements to review performance metrics and present a comprehensive suite of pharmacy management solutions aligned to reducing total healthcare costs
- Identify and drive opportunities to enhance pharmacy earnings contributions through strong client relationships and strategic collaboration with Medical Sales partners
- Partner cross-functionally with Medical Sales, underwriting, and key stakeholders to support pricing, renewal strategies, and competitive positioning to retain and grow business
- Coordinate external messaging related to pharmacy programs, collaborating with operational and support teams to ensure alignment
- Lead or support client and broker meetings, including service issue resolution discussions and acting as an escalation point for pharmacy-related concerns
- Participate in finalist presentations for new and existing business opportunities as needed
- Analyze pharmacy utilization trends to provide consultative recommendations and address client follow-up questions
- Build a deep understanding of client needs, goals, and objectives to deliver tailored solutions
- Provide pricing, audit, and contract support to clients and internal partners
- Interpret and communicate pharmacy coverage policies in collaboration with clinical partners
- Perform additional duties as needed to support client satisfaction and business objectives
Skills
- 5 years or more of Pharmacy Benefit Management (PBM) / consulting experience supporting client expectations
- Experience with consultative client management methodologies
- Proven ability to manage a renewal independently with minimal supervision
- Ability to navigate and leverage the broader organization to better support clients
- A self-motivated individual displaying ownership, flexibility, accountability and responsibility
- Operational understanding and competence with the PBM business model
- Understanding the financial and pricing strategy of PBM
- Excellent verbal and writing communication skills
- Excellent presentation skills in group settings
- Technical skills using all Microsoft programs
- Residence in Illinois or adjacent states
- Ability to travel up to 20%
- Bachelor's degree preferred
Benefits
- Eligible to participate in an annual bonus plan.
- Medical benefits starting on day one of employment.
- Vision benefits starting on day one of employment.
- Dental benefits starting on day one of employment.
- Well-being and behavioral health programs starting on day one of employment.
- 401(k).
- Company-paid life insurance.
- Tuition reimbursement.
- A minimum of 18 days of paid time off per year.
- Paid holidays.
- Leaves of absence.
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