Note: The job is a remote job and is open to candidates in USA. ASAPP is an AI-powered customer experience company focused on helping businesses improve contact center performance. The Account Executive will manage a national territory, grow existing customers, acquire new logos, and drive enterprise adoption of ASAPP’s AI and customer experience solutions. The role also involves consultative selling, account strategy, forecasting, and cross-functional collaboration to maximize customer and business outcomes.
Responsibilities
- Serve as a trusted advisor to our customers, educating them on the contact center space, industry-specific adoption of AI and ML technologies, and overall methods of optimization for their business leveraging ASAPP
- Act as a liaison for the customer internally, advocating for optimization of our product and process continuously identify creative strategies to engage customers and generate incremental value
- Develop and execute a comprehensive account management strategy that is grounded in personalized research and a focused value hypothesis
- Work closely with customers and channel partners to evangelize ASAPP and gain greater market adoption
- Work on critical projects that increase our effectiveness across the customer lifecycle, from early business development through the steady-state (e.g., effective messaging, commercial positioning, time to value, optimized operations)
- Meet or exceed quarterly/yearly bookings targets while delivering consistent and reliable forecasting
- Drive communication and collaboration among team members to win the business and maximize the full scope of the opportunity
- Partner cross-functionally with various teams across ASAPP, including Marketing, Product, and Engineering, to optimize customer experience and business outcomes
Skills
- Someone who can create a long-term, compelling vision and join the customer in partnership on their journey to solve their most significant challenges
- Someone excited to create raving fans out of early adopters, risk takers & visionaries
- Motivated by venturing into and believing in something to create a market that no one has invested in before
- Aren't afraid of driving transformational change; you thrive in the ambiguity of creating the playbook, where one may not yet have been written
- Thrive in complex, multi-constituent large enterprise selling environments
- Excited about becoming an expert in understanding the application of AI, ML, and NLP to solving modern enterprise problems and want to represent a product that seeks to make people fundamentally better, not replace them
- 5-10+ years exp selling enterprise SaaS
- 3-5+ years exp selling enterprise SaaS to Customer Experience and/or Contact Center industry
- Extreme curiosity with a bias towards consultative, solution-oriented selling
- Passionate about helping customers with transformative business outcomes and value
- Solid understanding of Customer Service/Experience industry
- Technical proficiency with advanced software technologies (eg AI)
- High integrity and humility, leading to trust and credibility
- Persistent follow-through driven by care
- Positive attitude; finds ways to win and never quits
- Tireless work ethic; operates with a sense of urgency at all times
- Presumptive closer
- Knowledge of how to navigate a complex organization across all levels, including the C-suite, IT, and the primary decision-maker
- You can effectively identify and empower an internal champion who speaks the company's “language” and can help position ASAPP within the company
- Not “just” a product salesperson - you prioritize relationships and open dialogue to identify and provide solutions to a customer's needs
- You are hyper-focused on the customer rather than the product being sold
- Showing up differently than a product vs. product seller - you do your research, ask the right questions, listen with the intent to meet the customer where they are & guide them to where they need to be
- Knowledge of which resources to bring in & use the full force of the business and all of its assets
Benefits
- Competitive compensation with stock options
- Comprehensive medical, vision, and dental insurance
- 401k matching
- Fitness and wellness stipend
- Mobile phone reimbursement
- Mental well-being benefits
- Professional learning and development stipend
- Parental leave, including adoptive and foster parents
- 3 weeks paid time off (increases with tenure) and sick leave
Company Overview
Company H1B Sponsorship