Note: The job is a remote job and is open to candidates in USA. ERM hires an Account Executive for its Marketing & Communications Agency. The role manages day-to-day client relationships and agency projects from initiation through completion, coordinating teams, budgets, timelines and deliverables while supporting account growth.
Responsibilities
- Serves as the primary point of contact for day-to-day client communications
- Builds and maintains strong client relationships founded on trust, responsiveness and accountability
- Keeps clients informed of project status through weekly status reports, timelines, meetings, and other written or verbal communications
- Receives and documents client briefings, feedback and approvals, ensuring information is communicated accurately to internal teams
- Understands client business objectives and keeps agency teams informed about relevant client, industry and sustainability developments
- Supports account growth by actively listening for new opportunities and identifying additional client needs
- Owns project details from initiation through completion
- Coordinates project timing, resources, budgets and deliverables across agency teams
- Collaborates with internal teams to develop, maintain and adjust project schedules as priorities evolve
- Maintains complete and accurate project documentation, including job setups, files, briefs, approvals and historical records
- Ensures all projects are executed accurately, efficiently, on time and within budget
- Tracks projects through project management and agency systems, proactively addressing potential delays or issues
- Demonstrates exceptional attention to detail and "sweats the small stuff" to ensure high-quality execution
- Works closely with account leadership, creative, research, digital and production teams to move projects forward
- Keeps internal teams informed of project status, client feedback and potential concerns
- Initiates and prepares first drafts of creative briefs and project documentation
- Reviews work product prior to client delivery to ensure accuracy and alignment with project objectives
- Coordinates client reviews and approvals for creative, production and project materials
- Supports project budgeting, forecasting, billing and invoicing processes
- Reviews billing schedules and invoice descriptions for accuracy
- Maintains client projections and assists with revenue forecasting
- Monitors project budgets and alerts account leadership to potential scope, budget or timeline concerns
- Supports change order development and scope management efforts
- Identifies opportunities for account growth and additional agency services
- Supports proposal and scope development efforts as requested
- Represents the agency at industry, client and community events
- Builds professional relationships that strengthen the agency's reputation and business development efforts
- Manage day-to-day account activities for assigned clients
- Monitor and respond promptly to client emails, calls and requests
- Coordinate project workflows, timelines and deliverables with internal teams
- Prepare meeting notes, conference reports, status updates and client communications
- Track project progress and update schedules in agency project management systems
- Maintain accurate records in project management and related agency platforms
- Review client budgets, billing schedules and invoices for accuracy
- Prepare first drafts of creative briefs, project briefs and change orders
- Escalate project risks, budget concerns or client issues as needed
- Identify opportunities to strengthen client relationships and contribute to account growth
Benefits
- The role can be based in Knoxville, TN or remote.
Company Overview
Company H1B Sponsorship