Note: The job is a remote job and is open to candidates in USA. Solera Holdings, LLC. is a global leader in data and software services dedicated to transforming the vehicle lifecycle into a connected digital experience. The Account Executive is responsible for managing client relationships, developing new business opportunities, and ensuring customer satisfaction to drive revenue growth.
Responsibilities
- Cultivate and maintain strong client relationships, serving as the primary point of contact for payment-related inquiries and account concerns
- Monitor customer accounts to ensure timely payments and follow up on overdue invoices
- Develop and execute customer retention strategies to improve satisfaction and reduce outstanding balances
- Resolve payment disputes by collaborating with finance, sales, and customer support teams
- Track and analyze customer payment behaviors to identify trends and mitigate financial risks
- Maintain accurate records of collection activities to ensure compliance with regulations
- Negotiate payment solutions, including settlements, discounts, or extended terms
- Support internal teams by providing insights and recommendations to enhance processes
- Perform additional duties as required to meet business needs
Skills
- Associate's or Bachelor's degree in Business Administration, Finance, or a related field (or equivalent experience)
- Experience in a customer-facing role, preferably in account management or account executive
- Strong communication and negotiation skills with the ability to build rapport across markets
- Self-motivated and results-driven, capable of working independently to meet deadlines
- Proficiency in Microsoft Office Suite and CRM systems
- Fluency in both English and Spanish is required
- Strong problem-solving and analytical skills
- Attention to detail, accuracy, and organizational skills
- Ability to work under pressure, prioritize tasks, and meet deadlines
- Willingness to learn and follow established procedures
- Ability to work collaboratively as part of a team
- Excellent customer service skills
- Additional language proficiency is a plus
Company Overview