Note: The job is a remote job and is open to candidates in USA. Brighton Health Plan Solutions is seeking an experienced Account Executive with deep expertise in commercial, self-insured employer benefit plans. This role is primarily focused on client retention, relationship management, and ensuring long-term client success across a portfolio of self-funded commercial accounts.
Responsibilities
- Own the day-to-day client relationship for an assigned book of business (1000+ subscriber accounts), including self-funded employer groups, TPAs, and commercial carriers
- Lead efforts to ensure client satisfaction, retention, and renewal, addressing client needs proactively and effectively
- Communicate proactively with clients to anticipate needs, provide timely updates, and deliver actionable insights
- Coordinate with Operations, Network Management, Analytics, Finance, Marketing, and Customer Service to ensure timely execution and resolution of client needs
- Develop a deep understanding of each client’s strategic business objectives, benefit needs, and market position
- Identify, escalate, and resolve customer service, operational, financial, and network-related issues, ensuring ownership through completion
- Advocate for client needs across Brighton Health to ensure solutions are aligned with client expectations and long-term strategic goals
- Leverage data and analytics to deliver insights and recommendations that strengthen client outcomes, improve retention, and expand engagement
- Lead the development and execution of strategies to expand client engagement with Brighton Health’s networks, point solutions, and integrated services, including oversight of complex workflows, vendor integrations, and operational connectivity across the ecosystem
- Maintain and update all client-related activities in Salesforce and Brighton Health’s Client Tracking System
- Represent Brighton Health at client meetings and industry conferences (10%+ travel required)
- Support the implementation of new services, account launches, and system integrations for assigned clients
- Stay informed on Brighton Health products, services, and industry trends to provide strategic guidance to clients
Skills
- Bachelor's degree in a related field
- Minimum 5 years of experience in account management (1000+ subscriber accounts), client success, or a related field, with required experience in a health plan, healthcare, or TPA environment
- Proven track record in client retention and relationship management
- Excellent communication, interpersonal, and problem-solving skills with a client-first mindset
- Strong organizational and time-management skills, with the ability to manage multiple priorities
- Proficiency in Salesforce and Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Ability to travel 20%+
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