Note: The job is a remote job and is open to candidates in USA. Via is a technology company transforming transportation worldwide. They are seeking a Director of Partner Success to build strong customer relationships and provide strategic guidance for revenue growth while advocating for partners internally.
Responsibilities
- Develop a vision and strategy for partners by assessing their strengths and weaknesses to assist them in setting and achieving ambitious goals
- Build deep and trusting long-term relationships with partners by identifying partner pain points, providing solutions, and recognizing opportunities for service growth and revenue generation
- Analyze daily, weekly, and long-term service performance data to provide partners with actionable recommendations that improve their services’ quality, efficiency, and growth
- Negotiate and sign contract renewals and service expansions to increase year-on-year revenue from each partnership
- Strategically navigate your market’s unique landscape using research strong analytical skills to build compelling, data-driven business cases for our platform and demonstrate our value proposition across a range of verticals
- Be a thought partner to clients by educating and consulting with them to develop regional transit plans and find funding mechanisms within your market
Skills
- 10+ years of client facing experience with a record of achievement in the Sales, Business Development, Consulting, or similar space with preference for candidates who have worked with the public sector
- Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners' successes with them
- Intuitive communicator; whether in customer conversations, product presentations, or written proposals, you always strike the right tone and communicate persuasively
- Quantitatively-inclined and data savvy; you may not be a Tableau expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
- Superb commercial intuition and exceptional judgment -- you know when to push and when to yield in maximizing the value of a potential deal
- A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren't deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
- An excellent team player; you're a meaningful individual contributor, and a mentor to others on your team. You view successes as team efforts, and enjoy working with others
- Expertise in renewals, up-selling, and developing relationships with senior level officials and executives
- Must be willing to travel 25-50% as needed
Company Overview