Note: The job is a remote job and is open to candidates in USA. JLL provides real estate and investment management services and is seeking an Account Director to lead a Life Sciences account through integrated facilities management solutions. The role oversees client relationships, account strategy, service delivery, team performance, financial results, and growth across a multi-site portfolio.
Responsibilities
- Coordinate and align IFM service delivery across all operational functions, ensuring a seamless, unified client experience that demonstrates the power of JLL's integrated facilities management platform
- Create the vision for the account plan, ensuring alignment of objectives and driving high-quality results that help secure the future through no-bid contract renewals
- Drive account growth by articulating IFM value propositions and identifying opportunities to expand facilities management services within the portfolio
- Establish outstanding relationships with key stakeholders by soliciting feedback and excelling at world-class client service delivery
- Serve as the single point of accountability across multiple sites, ensuring consistency of IFM service delivery and client experience regardless of geography or facility type
- Manage competing priorities across geographically dispersed locations and diverse facility requirements while maintaining a unified account strategy
- Ensure the highest qualified candidate is hired for all IFM roles on the account
- Build actionable and measurable career development plans for all direct reports, fostering leadership capability across the IFM team
- Develop bench strength and succession planning across IFM operations to ensure continuity and growth
- Present an annual account plan that includes key objectives, client satisfaction results, summary of value-add IFM activities, and outlines targeted expansion plans within facilities management services
- Proactively manage to the account budget and identify opportunities to generate additional revenue on the account
- Demonstrate financial stewardship across the full IFM portfolio, optimizing resource allocation and identifying operational efficiencies
Skills
- Understanding of the unique operational requirements, regulatory environment, and facility standards within the Life Sciences sector
- Deep familiarity with Good Practice (GXP) requirements and the operational complexities of supporting compliant manufacturing environments
- Has the gravitas and sophistication to appropriately command the room both internally as a leader and externally with clients at the C-suite level
- Able to see the big picture and future direction of the business, then translate vision into achievable IFM business development opportunities
- Commercially oriented with strong financial acumen in IFM P&L management and the ability to optimize account-level profitability
- Takes corrective action quickly and decisively when performance falls short and redirection is required; highly collaborative with exceptional integrity
- Obsessed with customer habits and the data derived from those behaviors; keenly aware of trends within the Life Sciences industry and able to anticipate evolving facility needs
- Quickly recognizes the different levers to pull to drive IFM growth and increase productivity across facilities operations
- Leads change with energy and resilience to propel the business forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growth
- Comfort and demonstrated success with complex, large-scale IFM operations in heavily matrixed Life Sciences organizations
- Seasoned leader with 10+ years of Integrated Facilities Management and Commercial Real Estate executive leadership experience
- Extensive IFM leadership experience with demonstrated success managing complex facilities management accounts in the Life Sciences or similar highly regulated industries
- Proven track record of leading large-scale IFM teams and delivering cohesive solutions across multi-site facility portfolios
- Significant experience in direct client relationship management, negotiation, and strategic consultation with executive-level stakeholders in Life Sciences organizations
- Demonstrated ability to drive growth through IFM service excellence and strategic account expansion
- Experience managing IFM P&L responsibility with a history of exceeding financial targets
- Candidates must be authorized to work in the United States without sponsorship
- Life Sciences background with direct experience supporting GXP manufacturing environments, including familiarity with cGMP, GLP, GDP, or related quality and regulatory frameworks
- Strong understanding of Life Sciences facility requirements, including cleanroom operations, laboratory environments, manufacturing spaces, and regulatory compliance standards
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
- Remote work arrangement
Company Overview