Note: The job is a remote job and is open to candidates in USA. Relevate Health is seeking an experienced Account Director to lead client services for high-profile healthcare clients focused on market access and health systems. The role owns client relationships and complex engagements, coordinates cross-functional teams, manages budgets and deliverables, and supports account growth through strategic healthcare marketing initiatives.
Responsibilities
- Serve as the day-to-day Client Services lead across multiple healthcare accounts, owning the client relationship and delivery with a high degree of independence
- Build trusted client relationships by understanding their business, priorities, challenges, brand strategy, and evolving needs
- Lead complex engagements from strategic planning through execution, ensuring work meets client expectations, timelines, budgets, and business objectives
- Translate client and brand needs into clear strategic and tactical recommendations for cross-functional teams
- Lead client meetings and communications with confidence, providing clear direction, recommendations, decisions, and next steps
- Partner with Strategy, Project Management, Creative, Medical, Development, and other SMEs to deliver integrated solutions
- Manage a broad mix of market access, health systems, digital, and communications initiatives, including launch planning, value proposition materials, implementation resources, educational materials, digital assets, workshops, and live meetings
- Own account workflow, deliverable deadlines, budgets, and the quality of work delivered to clients
- Partner closely with Project Management on estimating, financial management, profitability, milestones, and resource needs
- Identify risks and roadblocks early, develop solutions, and escalate appropriately before they impact the client or team
- Develop SOWs, tactical plans, project briefs, budgets, and change orders in partnership with internal teams
- Understand how individual tactics connect to the broader brand and commercial strategy and help clients identify opportunities across Relevate’s capabilities
- Contribute to organic account growth by identifying emerging client needs and opportunities to expand our partnership
- Provide clear, concise, and timely communication across both client and internal teams
Skills
- 7–8+ years of progressive account management experience within a healthcare/pharma agency environment
- Strong pharmaceutical marketing experience and the ability to quickly understand a brand, its strategy, business objectives, and healthcare landscape
- Demonstrated ability to independently lead complex client accounts and multiple concurrent projects
- A true “do and lead” mentality — you're comfortable getting into the details while also providing direction to clients and internal teams
- Confident, assertive, and polished client presence
- Strong client relationship skills with the ability to build credibility and trust quickly
- Excellent written and verbal communication skills with an emphasis on clarity, quality, and simplicity
- Strong organizational and self-management skills with the ability to prioritize effectively in a fast-moving agency environment
- Ability to think quickly, solve problems, exercise sound judgment, and proactively identify what needs to happen next
- Strong sense of urgency and accountability for moving work forward
- Ability to translate marketing strategy into effective tactics and execution
- Experience managing timelines, deliverables, budgets, scopes, and project financials
- Self-awareness and intellectual curiosity — you know when to lead, when to ask questions, and when to bring in the right SME
- Bachelor's degree required
- Market access and/or health systems experience
- Experience supporting pharmaceutical brand launches
- Experience with HCP engagement, omnichannel marketing, digital strategy, customer experience, analytics, or performance reporting
- Experience developing SOWs, change orders, tactical plans, and client financial reporting
- Experience with launch planning, value proposition development, access and affordability resources, HEOR/RWE materials, provider or patient education, workshops, and live meetings
- Experience participating in RFPs and new business pitches
- People leadership, mentoring, or coaching experience
- MBA or advanced degree
Benefits
- Hybrid work arrangement
- A monetary bonus ranging from $500 to $2,500 each month for colleagues recognized for exemplifying the PACT Core Values
- A welcoming onboarding program focused on setting new colleagues up for success from day one
- Unlimited PTO
- 401K
- Pet Insurance
- Health, Dental & Vision
- Employer-paid STD, LTD, Critical Illness, Accident, Hospital, and Life Insurance
- Team Impact activities that bring colleagues together to think outside the box and facilitate positivity and caring
- Team HOPE philanthropic opportunities
Company Overview