Note: The job is a remote job and is open to candidates in USA. Layer Health is building an AI layer that synthesizes medical-record information to reduce friction in healthcare. The Account Director will lead and grow partnerships with large enterprise health system customers, owning renewals, expansion, strategic alignment, and customer outcomes while partnering across internal teams to accelerate value.
Responsibilities
- Own and grow a portfolio of enterprise health system accounts with accountability for retention, expansion, and customer success
- Act as a trusted advisor to senior leaders across clinical, operational, and technology domains
- Build expansion strategies aligned to customer priorities and strategic initiatives, grounded in measurable value
- Develop multi-threaded executive relationships across C-suite, IT, clinical operations, and transformation teams
- Lead account planning, QBRs, forecasting, and deal strategy with rigor and executive clarity
- Partner with Product, Engineering, and Implementation to accelerate time-to-value and remove friction
- Translate customer needs into actionable product insights that inform roadmap and GTM strategy
Skills
- 8+ years of experience in enterprise account management, strategic accounts, or partnerships within healthcare technology, SaaS, or data/AI platforms
- Proven success managing large, complex health system or IDN relationships with executive stakeholders
- Strong understanding of healthcare data, clinical operations, EHR workflows, and interoperability (FHIR, HL7, etc.)
- Ability to articulate technical value in business terms, and business value in clinical terms
- Executive presence, consultative communication, and comfort operating in a fast-moving, high-ambiguity environment
- Organized and analytical with strong forecasting capabilities (Salesforce proficiency preferred)
- Willingness to travel for customer engagements
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