Note: The job is a remote job and is open to candidates in USA. Team Velocity is an automotive marketing and technology company serving dealers through integrated marketing and its Apollo® platform. The Account Coordinator supports the OEM FordDirect account team by coordinating client communications, deliverables, meetings, production issues, compliance requirements, and customer service activities.
Responsibilities
- Attain working knowledge of Team Velocity’s processes, account management, integrated strategies and our proprietary technology platform, Apollo®
- Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications
- Participate in and document Client meeting discussions and conference calls
- Maintain constant communication with Account Teams on deliverables’ status and current work-in-progress using internal processes
- Assist with resolving Client questions and needs in a timely manner
- Work to problem-solve production issues and errors; escalate issues, as needed
- Understand Clients’ goals and effectively organize deliverables to ensure productive campaign results
- Problem solve production issues and resolve in a timely manner
- Update and maintain Clients’ Consumer Portal(s)
- Learn, and maintain, knowledge of compliance and co-op requirements for all in program manufacturers (Ford and Lincoln)
- Support Account Management team with additional tasks, as needed
- Work ahead on client deliverables; *what you know in advance, do in advance*
- Shares responsibility for 100% Client retention by working with the team to maintain client relationships, proactively identifying client risks or opportunities
- Be a positive, proactive, and productive brand team member
- Know your Client! Learn, and maintain, knowledge of Client Accounts; understand their Perfect Market
- Be a student of the Industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies
- Exercise proactive daily communications in a professional and efficient manner, with both colleagues and clients
- Continually seek ways to add value to the Client / Agency relationship
Skills
- * Bachelor's degree in Marketing, Advertising, Communications, or related field
- * A minimum of 0-2 years' professional experience
- * Proficient in Microsoft Office
- * Extremely organized, task and detailed-oriented
- * Must be a critical thinker
- * Exceptional communication skills, demonstrated ability to write, listen and articulate in a clear, concise, and professional manner
- * Demonstrated ability to proactively take ownership of projects
- * Ability to establish priorities and objectives
- * Must be flexible in a fast-paced, ever-changing environment
- * Must maintain focus and constructive behavior under pressure
- * Agency experience, *preferred*
- * Automotive Agency, Automotive In-House Marketing and/or Customer Service experience, *preferred*
Benefits
- Variable opportunity
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) matching
- Wellness benefits
- Remote work arrangement
Company Overview