Note: The job is a remote job and is open to candidates in USA. Team Velocity is an automotive marketing technology company serving dealers through integrated marketing and its Apollo platform. The Account Coordinator supports FordDirect client accounts by coordinating deliverables, communications, meetings, production issue resolution, compliance requirements, and client retention activities.
Responsibilities
- Attain working knowledge of Team Velocity’s processes, account management, integrated strategies and our proprietary technology platform, Apollo®
- Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications
- Participate in and document Client meeting discussions and conference calls
- Maintain constant communication with Account Teams on deliverables’ status and current work-in-progress using internal processes
- Assist with resolving Client questions and needs in a timely manner
- Work to problem-solve production issues and errors; escalate issues, as needed
- Understand Clients’ goals and effectively organize deliverables to ensure productive campaign results
- Problem solve production issues and resolve in a timely manner
- Update and maintain Clients’ Consumer Portal(s)
- Learn, and maintain, knowledge of compliance and co-op requirements for all in program manufacturers (Ford and Lincoln)
- Support Account Management team with additional tasks, as needed
- Work ahead on client deliverables; *what you know in advance, do in advance*
- Shares responsibility for 100% Client retention by working with the team to maintain client relationships, proactively identifying client risks or opportunities
- Be a positive, proactive, and productive brand team member
- Know your Client! Learn, and maintain, knowledge of Client Accounts; understand their Perfect Market
- Be a student of the Industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies
- Exercise proactive daily communications in a professional and efficient manner, with both colleagues and clients
- Continually seek ways to add value to the Client / Agency relationship
Skills
- As an entry-level **Account Coordinator** on the OEM FordDirect Team for Team Velocity, you must possess superior communication skills and have working knowledge of Agency-Client relationships and processes
- You will develop and maintain a working-level understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies
- You are highly organized, task and detail-oriented, motivated, articulate, flexible, and capable of working under pressure
- You are driven to provide the highest level of customer service
- Your academic and professional experience has instilled a sense of urgency without compromising the integrity of results
- ***This is an entry-level, remote, full-time, salaried, position. Candidate must reside within the continental U.S
- You understand integrated marketing strategies, including traditional and media
- You understand urgency of deadline
- You have a solid understanding of digital marketing
- * Bachelor's degree in Marketing, Advertising, Communications, or related field
- * A minimum of 0-2 years' professional experience
- * Proficient in Microsoft Office
- * Extremely organized, task and detailed-oriented
- * Must be a critical thinker
- * Exceptional communication skills, demonstrated ability to write, listen and articulate in a clear, concise, and professional manner
- * Demonstrated ability to proactively take ownership of projects
- * Ability to establish priorities and objectives
- * Must be flexible in a fast-paced, ever-changing environment
- * Must maintain focus and constructive behavior under pressure
- EASTERN or CENTRAL time zones highly preferred
- * Agency experience, *preferred*
- * Automotive Agency, Automotive In-House Marketing and/or Customer Service experience, *preferred*
Benefits
- Remote work arrangement
- Variable opportunity
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) matching
- Wellness benefits
Company Overview